Service Associate

Position Description

Ready to jump start your career in the fitness industry? Do you thrive in a fast paced, high energy environment? Are you looking for a position that offers growth within the evolving world of fitness? Well EōS Fitness is looking for you! Become part of a company where you can learn, grow and further your career.

At EōS Fitness, the Service Associate is a critical role. Service employees are the first person a member encounters, making us the face of the EōS. We are looking for an energetic person with a passion for fitness to join our growing team. As a Service Desk employee, you must possess great customer service, a high level of professionalism, dependability and have a positive attitude even during the busiest of times. At EōS, we work together as a team, and want those who can contribute and work independently as well. We are looking for someone who is proficient at multitasking and works well in a high stress atmosphere. If you feel as though you could be part of our team, we want to hear from you!

Department : Operations

Position Purpose: Be a great host, the members best source of information and create a fun atmosphere for members, guests and staff.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

Other Responsibilities:
1. Customer Service
2. Payment on Account
3. Club cleanliness
4. Building and equipment maintenance and safety

Accountabilities:
1. Greeting/Farewell all that walk in/out of the front door
2. Phone Power Protocol
3. Cash Protocol
4. Check-Ins, including guest and employee
5. Manage alerted check-ins
6. Monitoring Coolers, Drink/Bar Inventory and Sales

Requirements for Success:

• Fight hard to win.
• Takes ownership of results.
• Adapts well and quickly to various situations and multi-task.
• Communicates well with members and teammates with a customer service mentality.
• Team player and be willing to jump into any task and get it done.
• Possess strong mathematical, analytical and sales skills.
• Must be extremely organized.
• Able to work independently, multi-task in a fast pace and demanding work environment.
• Strong attention to detail while producing accurate and high-quality work.
• Available to work weekdays, weekends, holidays, mornings, early-mornings, afternoons, evenings and late-night shifts.
• Comfortable with a computer/technology, ability to quickly shift focus, phone etiquette, and good at math.

Other requirements:

• CPR certification required within 30 days of hire