Customer Service Representative

Robert Half is looking for a dedicated Customer Service Representative to join our team in Lexington-Fayette, Kentucky. This is a Contract to permanent position within the hospitality industry, offering an opportunity to make a meaningful impact by delivering exceptional service to clients. The ideal candidate will thrive in a fast-paced environment, effectively managing customer interactions and ensuring accurate reservations while maintaining clear and precise communication.

Call center environment. 3 weeks of training M-F 8-5. After training most shifts are second shift. This position pays $13/hr. Entry level call center position.

Responsibilities:

• Manage inbound and outbound calls to meet departmental goals and deliver excellent service.

• Process reservations efficiently while adhering to established standards and expectations.

• Enter reservation details accurately into the system to ensure seamless operations.

• Address client issues with attention to detail, ensuring clear communication with both customers and internal departments.

• Use appropriate language and grammar when documenting client needs and resolving issues.

• Start tasks promptly and meet deadlines to maintain operational efficiency.

• Adapt to changing priorities and perform additional duties as assigned by management.

• At least six months of experience in customer service or call center environments is preferred.
• Strong problem-solving abilities to address and resolve client concerns effectively.
• Excellent written and verbal communication skills to interact professionally with clients and team members.
• Proven ability to collaborate within a team-oriented environment.
• Familiarity with Microsoft Office programs, including Word, Excel, and Outlook, as well as internet navigation.
• Competence in navigating internal systems and tools to perform tasks efficiently.
• Ability to thrive in a fast-paced, dynamic work environment.
• Demonstrates reliability, punctuality, and a proactive approach to responsibilities.