Temporary Customer Support Specialist

Responsibilities

• Investigate and resolve Foodservice customer and distributor complaints, maintaining thorough documentation throughout the resolution process.
• Act as the liaison between sales, ICS, and customers to ensure accurate and timely credit authorizations.
• Guide vendor agents on handling calls and reports to ensure issues are resolved appropriately.
• Provide responses to field sales team inquiries regarding products, policies, and manufacturing details.
• Complete and maintain records, including CIRP statements, customer-specific forms, and product detail portals.
• Oversee the supplier management site to provide select customer documentation on products and policies.

Required Skills & Experience

• High school diploma with 3-5 years of customer support experience.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Word and Excel.
• Knowledge of CIRP/CARE or related customer care processes.
• Ability to handle confidential information with sound judgment.

Preferred Skills

• Collaborative, flexible, and proactive with strong people skills.
• Ability to prioritize multiple tasks and resolve complex issues.

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