Medical Assistant

JOB DESCRIPTION
Summary:
The Certified Medical Assistant primarily provides clinical and administrative support to our OB/GYN physicians and other clinical staff. This position requires strong communication and organizational skills and be able to be empathetic towards patients while maintaining confidentiality and professionalism.
Essential Functions:

• Responsible for verifying patient information by interviewing patient; recording medical history; confirming purpose of visit.
• Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary.
• Responsible for collecting and preparing laboratory specimens, giving patients injections and drawing blood.
• Secures patient information and maintains patient confidence by completing and safeguarding electronic and paper medical records; completing diagnostic coding and procedure coding; keeping patient information confidential.
• Informs patients by transmitting physician's orders and questions about surgery.
• Maintains a safe, secure, and healthy work environment by establishing and following standards and procedures, complying with legal regulations.
• Assist with sterilizing equipment / maintain proper working knowledge of the Autoclave.

Primary Duties:

• Prepare exam rooms for patients including stocking with proper supplies and cleaning after each patient visit.
• Manage the flow of patients to optimize the physician’s schedule.
• Maintain accurate and timely patient documentation in EHR system.
• Assist provider with in-office exams and procedures while ensuring patient comfort.
• Educate patients on reproductive health, prenatal care, contraception, and other health related concerns.
• Respond to (patients/vendors/employees)
• Maintain efficient supplies on hand and place appropriate orders to maintain supplies.
• Sterilize equipment and exam rooms after each patient visit.
• Coordinate and collaborate with team members.
• Schedule patients for visits and follow ups.
• Aide in answering phones, checking in and out of patients when needed.
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Strong knowledge of medical terminology.
• Knowledge of patient care techniques, administering injections, drawing blood, taking vitals and performing basic lab tests.
• Knowledge of sterilization processes.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Customer service skills in handling patient questions and concerns with professionalism, empathy and patience.
• Excellent communication and interpersonal skills.
• Ability to handle unexpected situations calmly and problem-solving patient concerns or conflicts.
• Ability to collaborate in a team environment.

Work Environment

• May require occasional travel or overtime.
• Work is performed in a professional healthcare setting.
• This position operates in an office setting. This role routinely uses standard office equipment such as computers, phones, and photocopiers.
• Exposure to communicable diseases, blood-borne pathogens, and toxic substances in the work environment.

Physical Demands

• Ability to lift and move medical equipment and supplies up to 25 pounds.
• Extended periods of standing and walking.
• Manual ability for handling instruments and equipment.

Education

• Must have a current valid certification as a Medical Assistant or Certified Nurse’s Aide.

Experience

• Experience and knowledge of an EMR preferred but not required.

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