Desktop Support Level 2Inficare • New York, NY, United States
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Desktop Support Level 2
Inficare • New York, NY, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]5+ years of experience in Desktop Support 1+ years in LX Support 1+ years in IT Support 1+ years in Customer Service 1+ years in Customer Resolution Prior experience with Windows X0 , Office X65 , and ticketing systems (preferably ServiceNow) Basic scripting knowledge (e.g., PowerShell) is a plus 3+ years of overall relevant technical support experience Experience in fast-paced, customer-facing IT support roles Ability to document technical issues clearly and concisely
Job Title : Desktop Support Engineer
Location : 28 Liberty St., New York, NY 10003- Onsite (X days / week)
Duration : Long Term Contract
Job Description :
Key Responsibilities :
- Diagnose, resolve, and follow up on user computing issues.
- Provide LX technical support (desk-side, remote, or phone-based).
- Handle new hire device setup and imaging.
- Manage device inventory and asset tracking.
- Utilize ticketing systems such as ServiceNow to manage incidents and requests.
- Troubleshoot Office X6X applications, VPN connectivity, and mobile device issues.
- Adhere to compliance standards and documentation processes.
- Work extended hours or weekends when necessary.
Must-Have Skills :
Preferred Qualifications :
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