Room Service Order Taker Overnight

A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.

Purpose

This position is responsible for sales activities associated with the Room Service operation to include; assisting guest in the selection of menu items; upselling food, beverages, after dinner beverages and desserts; taking and processing orders; maintaining records.

Essential Functions and Responsibilities

Maintains Room Service tracking and control records and files

Stays informed of status of menu item availability

Assists guests with selection of food, beverage, wine, dessert and specialty items

Makes knowledgeable recommendations regarding selection of food, beverages, wines desserts and after dinner beverages to ensure guest satisfaction, while attempting to produce maximum revenue form sale

Takes and processes room service orders in a timely manner according to Loews standards

Completes Room Service paperwork to ensure proper billing of all charges to appropriate guest account

Responds to complaints regarding room service orders in appropriate manner according to Loews standards

Posts Amenity charges to guest accounts

Distribute amenities to server by confirming guest room number of guest

Dispatch bussers / server to handle guest requests

Call back guest to confirm guest satisfaction with food quality and service

Other duties as assigned

Supportive Functions and Responsibilities

Promotes and applies teamwork skill at all times

Notifies appropriate individual promptly and fully of all problems and / or unusual matters of significance

Is polite, friendly, and helpful to all guests, management and fellow employees

Attends all appropriate hotel meetings and training sessions

Maintains cleanliness and excellent condition of equipment and work area

Executes emergency procedures in accordance with hotel standards

Complies with required safety regulations and procedures

Complies with hotel standards, policies and rules

Recycles whenever possible

Remains current with hotel information and changes

Complies with hotel uniform and grooming standards

Qualifications

Knowledge of food and beverage terminology, ability to learn upselling and order taking procedures

Exceptional guest service and telephone skills

Computer skills, ability to operate basic office equipment

Effective organizational and communications skills

Ability to work flexible schedule to include weekends and holidays

Education :

High School Diploma or equivalent