Systems Network Analyst, Senior Workplace Services

REQUIREMENTS AND PREFERENCES

The infrastructure Section of Enterprise Technology Services is seeking a highly skilled Cloud Systems Analystto join Broward Countys Enterprise Technology Services team. The ideal candidate will design implement and manage hybrid cloud solutions while ensuring security compliance and optimal performance. This role is critical in driving cloud strategy modernizing applications and supporting County operations.

This is NOT remote position.

This announcement will remain active until a sufficient number of applications have been received and may close at any time.

Benefits of Broward County Employment

Eleven (11) paid holidays each year

Vacation (Paid Time Off) 2 weeks per year

Tuition Reimbursement (Up to 2K annually)

Up to 40 hours of Job Basis Leave for eligible positions

Paid Parental Leave

Health Benefits

High-Deductible Health Plan bi-weekly premiums: Employee $10.90 / Family $80.79

Includes a County Funded Health Savings Account of up to $2000 Annually

Consumer Driven Health Plan bi-weekly premiums: Employee $82.58 / Family $286.79

Florida Retirement System (FRS) Pension or Investment Plan

457 Deferred Compensation County matches up to $2000 a year.

Minimum Education and Experience Requirements
Requires a two (2) year degree from an accredited trade technical or vocational school college or university with major coursework in computer science or closely related field.
(One year of relevant experience may be substituted for each year of required education.)

Requires four (4) years in supporting users and analyzing computer systems in a hybrid cloud environment and virtualization technologies or closely related experience.

Special Certifications and Licenses
None.

Preferences

-Bachelors Degree or higher
-4 years of experience supporting virtual machines in a Vmware ESXi environment at time of application.
-4 years of experience supporting Server technologies at time of application.
-4 years of experience supporting Active Directory technologies and related tasks at time of application.
-Experience supporting and architecting Cloud Technologies (Microsoft Azure AWS and Microsoft 365) and their services. Understanding serverless computing and infrastructure as Code is beneficial.
-Strong knowledge of enterprise class servers desktops and laptops.
-Strong knowledge of enterprise class operating systems (Windows Server 2022 and above Windows 11) .
-Microsoft CompTIA or VMware Certifications with emphasis on cloud technologies.
-Experience implementing supporting and managing Artificial Intelligence initiatives and technologies.

SCOPE OF WORK

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Provides design procurement implementation and administration of the network infrastructure - routers switches and plans; provides procurement implementation and administration of firewalls; provides administration of the Voice over Internet Protocol (VoIP) phone system; and manages network related projects.

Analyzes diagnoses and rectifies issues related to server and/or desktop/laptop computer problems as they are reported on an emergency or non-emergency basis; including issuesrelated to cloud platforms applications and technologies.

Completes ad-hoc projects based on end user and Information Technology (IT) analyst needs including troubleshooting and updating and maintaining file systems.

Performs change control tasks including implementing and updating web applications as needed by application analysts; launches and implements any new technologies approved by management and special task force; studies investigates reviews and recommends implementation of evolving and emerging technologies.

Performs analyses of systems designs develops applications and documents workflow and processes; reviews peer-reviewed and professional material in digital and paper formats to keep up with the latest trends in both the library and technology community.

Provides help desk support; responds to calls emails incident tickets and/or inquiries from computer/network users and customers to resolve/troubleshoot microcomputer and minicomputer hardware or software issues; provides tech support in the field and after hours support.

Provides systems administration for servers patch installation and upgrade maintenance; installs configures and reimages desktop/laptop hardware and software; performs data backup and restores; and manages computer security and virus removal.

This position may require localized travel throughout Broward County for the purposes of field services or onsite visits for items that cannot be supported remotely.

Performs related work as assigned.

WORK ENVIRONMENT

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs medium work that involves walking standing stooping or lifting all of the time and also involves exerting between 20 and 50 pounds of force on a regular and recurring basis or exceptional skill adeptness and speed in the use of fingers hands or limbs in tasks involving very close tolerances or limits of accuracy.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

Involves routine and frequent exposure to electrical shocks.

SPECIAL INFORMATION

Competencies

• Tech Savvy

• Manages Complexity

• Cultivates Innovation

• Action Oriented

• Plans and Aligns

• Courage

• Self-Development

County Core Values

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty integrity and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.