Specialty Healthcare Coordinator

Responsibilities

• Models company culture, values, standards and best operational practices based on the We Believe Behavioral Framework

• Gain a financial commitment from the patient to start the treatment as diagnosed by the Specialist

• Achieve proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs

• Prioritization of Specialty coordination and consultation; Subject Matter Expert for treatment plans that include specialty treatment

• Proactive management of the Specialists’ schedules to ensure that they are full, staggered, balanced, and productive with appropriate paperwork for treatment completed

• Acts as a liaison for the office and specialty teams; facilitates communication, schedule considerations, consultations, treatment plan changes, and subsequent patient care with scheduling follow up appointments with specialty, GP and hygiene

• Understand and utilize all available financial options to give patients choices to start dentistry that fits in their budget

• Professionally overcome common patient objections to starting treatment prior to the patient arriving for their specialty appointment

• Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment

• Active participant in daily morning huddles, monthly team meetings and any other meetings as required

• Thorough understanding of Specialty goals and metrics, including additional reports used for tracking key metrics and patient care

• Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework

• Becomes knowledgeable on the Mouth Body Connection and supports clinical excellence through comprehensive patient care

• Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully

• Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies

• Other duties and responsibilities as assigned

Qualifications

• High School Diploma or general education degree (GED)

• Travel might be required between offices

Preferred

• Prior course work or on-the-job training in the fields or dentistry, insurance, or business.

Knowledge/Skills/Abilities

• Knowledge of office practices, technology applications and patient insurances

• Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)

• Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)

• Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)

• Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members

• Influencer (active listener/observer of behavior; creates a win/win need for change)

• Self-motivated, reliable individual capable of working independently as well as part of a team

• Ability to multi-task effectively without compromising the quality of the work

• Excellent interpersonal, oral and written communication skills

• Ability to handle and maintain extreme confidentially Patient records

• Organized, detail-oriented individual able to work in a fast-paced environment

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community