Service Desk Analyst

Service Desk Analyst

Req number:

R6563

Employment type:

Full time

Worksite flexibility:

Onsite

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests.

Job Description

We are looking for a Service Desk Analyst to learn and perform a variety of entry and intermediate-level technical duties in support of minicomputer systems, local and wide area networks, and associated peripheral equipment. This position will be contract and onsite in Huntington Beach, California.

What You’ll Do

• Resolves service requests for assistance with problems related to computer hardware, software, peripheral devices, or audio-visual equipment; performs remote desktop or on-site assessment to determine cause of problems

• Performs basic installation, operation and maintenance of computers and peripheral equipment; tests and sets up basic hardware and software configurations; performs basic maintenance and repair on system components

• Utilizes and updates system maintenance logs and other tools to prepare, track, and respond to service request tickets and work orders

• Assists with routine system backups, upgrades and/or other hardware/software support activities, connects computers to printers, scanners, personal digital assistants and other peripheral equipment, and loads software

• Performs routine system support duties such as monitoring or adding users/devices, modifying user profiles, re-setting passwords and performing regular file maintenance; sets up basic user access permissions; documents all changes and revisions

• Coordinates with manufacturers for all warranty services equipment

• Performs asset inventory and prepares and maintains system documentation

• Configures, maintains and updates all city-wide operating system software images for desktop, laptop, and mobile device computers using imaging software

• Receives and responds to customer requests; maintains user accounts and access levels for assigned computer systems

• Sets up audio-visual and computer equipment in conference rooms and other locations for meetings

What You’ll Need

Required:

• High school diploma or equivalent certificate

• Minimum 1+ years of experience working with computer hardware including desktops, laptops, tablets, mobile devices, networking equipment, and printers

• Minimum 1+ years of experience configuring hardware and software

• Possession of a valid California Class C driver’s license and an acceptable driving record are required at the time of appointment and throughout employment

• Must be able to respond to emergency services call out

• Must pass a comprehensive background investigation

• Employees regularly assigned/required to drive a client or personal vehicle in the course and scope of work shall be required to participate in the DMV Employer Pull Notice program

Preferred:

• Associate degree in Computer Science or related field preferred

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

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Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

$30-$32 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.