Clinical Specialist, RN - Contact CenterVNS Health • New York, NY, United States
Clinical Specialist, RN - Contact Center
VNS Health • New York, NY, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Collects and compiles necessary medical and social information and utilizes clinical expertise, VNS Health policy and procedure and approved guidelines to assess the physical, social, and psychological needs of patients calling the Contact Center after-hours. Utilizes assessment data, clinical expertise, VNS Health policy and procedures and approved guidelines to provide appropriate care advice and direct caller to appropriate disposition during telephone encounter. Refers inquiries to an appropriate resource or level of care. Utilizes an automated set of clinical protocols, which guides the telephone interaction through a highly focused assessment and prompt disposition of the caller's problem. Enters telephone encounter into the computer system at time of call, including details of the situation, and outcome. Documents all inquiries for medical and statistical purposes and follows up with appropriate region and / or program to ensure individual patient situations requiring supervisory attention are met. Coordinates after hours care of patients by contacting field staff, MD's, patients, family members, contacts and / or vendors to ensure continuity of care after hours. Provides report on significant events, plan of care changes and other patient / caregiver issues requiring further action and / or follow-up to respective team. Supports field staff after-hours; consults and collaborates with clinical management to resolve complex issues with clinical information received. Assists with orientating new nurses to the Contact Center RN role and responsibilities Keeps abreast of new nursing trends and assumes responsibility for professional growth; maintains high levels of clinical knowledge and skills. Participates in on call coverage as needed to ensure department operational needs are met. Participates in special projects and performs other duties as assigned. License and current registration to practice as a Registered Professional Nurse in New York State required Hospice and Palliative Nurses Association (HPNA) certified preferred Associate's Degree in Nursing required Bachelor's Degree in Nursing preferred Minimum of two years of experience in Home Care, Ambulatory Care, Emergency Room, Acute Care Telephone Triage and / or Management required Clinical competence in nursing required Ability to multitask in a fast-paced setting required Demonstrated ability to listen attentively, evaluate calls, and use judgment in a time sensitive environment required Effective oral / written communication, analytical, interpersonal and leadership skills required Proficient in the use of a personal computer preferably Microsoft Windows preferred
Overview
Triages incoming calls from patients and / care givers, assesses needs, gives appropriate clinical recommendations, and guides patient to appropriate level of care or resources. Communicates and coordinates care of patient when regional centers are closed. Works under general direction. The shift for this role is Monday through Wednesday, 4 : 00 p.m. - 12 : 00 a.m. and Saturday & Sunday, 6 : 00 a.m. - 2 : 00 p.m.
What We Provide
- Referral bonus opportunities
- Generous paid time off (PTO), starting at 30 days of paid time off and 9 company holidays
- Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
- Employer-matched retirement saving funds
- Personal and financial wellness programs
- Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
- Generous tuition reimbursement for qualifying degrees
- Opportunities for professional growth and career advancement
- Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities.
What You Will Do
Qualifications
Licenses and Certifications :
Education :
Work Experience :
Pay Range
USD $85,000.00 - USD $106,300.00 / Yr.
About Us
VNS Health is one of the nation's largest nonprofit home and community-based health care organizations. Innovating in health care for more than 130 years, our commitment to health and well-being is what drives us - we help people live, age and heal where they feel most comfortable, in their own homes, connected to their family and community. On any given day, more than 10,000 VNS Health team members deliver compassionate care, unparalleled expertise and 24 / 7 solutions and resources to the more than 43,000 "neighbors" who look to us for care. Powered and informed by data analytics that are unmatched in the home and community-health industry, VNS Health offers a full range of health care services, solutions and health plans designed to simplify the health care experience and meet the diverse and complex needs of the communities and people we serve in New York and beyond.
[job_alerts.create_a_job]
Contact Center Specialist • New York, NY, United States
[internal_linking.similar_jobs]
Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care.From limited local...[show_more]
The Clinical Specialist is a mental health professional who reports directly to the Division VP.This position is primarily clinical and consultative in nature and provides services to all supported...[show_more]
Provide expert clinical and technical guidance to physicians and staff during electrophysiology procedures and clinic visits involving vMap®.
Educate, train, and support healthcare professionals...[show_more]
The Credentialing Specialist is responsible for coordinating and managing all aspects of provider credentialing and re-credentialing activities.
This role ensures that all medical staff, allied heal...[show_more]
F;is an industry leader, dedicated to improving patient health.Our Mission is to improve patient health and healthcare by delivering innovative surgical technologies on demand.ForTec’s commit...[show_more]
If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team co...[show_more]
At ZOLL, we're passionate about improving patient outcomes and helping save lives.We provide innovative technologies that make a meaningful difference in people's lives.
Our medical devices, softwar...[show_more]
Apply today and become a valuable member of Modivcare PCS.Modivcare Personal Care Service, is looking for a.You will have the opportunity to make a meaningful impact on the lives of our clients and...[show_more]
Welcome to Brightline! We are searching for.Full-Time, Licensed Behavioral Therapists.This is an opportunity to partner with leadership, launch our first-ever physical care center, and support futu...[show_more]
The Provider & Partnership Specialist plays a key role in building strong, trust-based relationships with local healthcare providers and organizations to ensure patients with.Treatment-Resistan...[show_more]
Physical Therapist Clinical Director-Exciting Leadership Opportunity!.Are you a passionate, forward-thinking Physical Therapist ready to elevate your career? Do you thrive in a dynamic environment ...[show_more]
At Intuitive, we are united behind our mission : we believe that minimally invasive care is life-enhancing care.Through ingenuity and intelligent technology, we expand the potential of physicians to...[show_more]
Embrace Your Calling, Deliver Care with Confidence - Your Next Adventure as a Clinical Nurse Specialist Awaits in the Vibrant City of New York.
In the realm of healthcare, the true impact of your wo...[show_more]
Brighton11th Street, Brooklyn, New York, 11235, United States of America.DaVita is seeking a Clinical Coordinator who is looking to give life in an outpatient dialysis center.You can make an except...[show_more]
The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission : ending cancer for life.Our specialized care teams provide personalized, compassionate, expert care to pa...[show_more]
Job Type : Officer of Administration.Salary Range : $90,000 - $105,000.The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to depart...[show_more]
Our team members are the heart of what makes us better.With a culture rooted in connection and collaboration, our employees are team members.
Here, competitive benefits are just the beginning.It’s a...[show_more]
Our team members are the heart of what makes us better.At Hackensack Meridian Health we help our patients live better, healthier lives and we help one another to succeed.With a culture rooted in c...[show_more]
Specialist / Sr. Specialist, Clinical Licensing
Charlie Health • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Clinical Specialist-VB543301
Institute for Comm Living • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Clinical Specialist
Gateway Recruiting • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Credentialing Specialist
Pride Health • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Clinical Technology Specialist
ForTec Medical • Englewood, NJ, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Lead Clinical Specialist, RN
Vitalant • Montvale, NJ, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Clinical Sleep Specialist - New York
ZOLL Medical • New York, NY, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Clinical : RN Clinical Supervisor- Per Diem
ModivCare • New York, NY, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Licensed Clinical Therapist (Full-time, Hybrid - Manhattan, NY)
Brightline • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Provider & Partnership Specialist (Clinical Liaison)
TEEMA Group • Rockland County, NY, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Physical Therapist Clinical Director
Northwell Health • Ardsley, NY, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Clinical Territory Associate
Intuitive • New York, NY, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Clinical Nurse Specialist - CNS
MLee Healthcare Staffing and Recruiting, Inc • New York, NY, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
RN, Clinical Coordinator
DaVita • Brooklyn, NY, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Clinical Nurse Specialist
Memorial Sloan Kettering Cancer Center • New York, NY, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Clinical Coordinator I - RN
Columbia University • New York, NY, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Physical Therapist Clinical Specialist - Full Time
Palisades Medical Center • North Bergen, NJ, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Clinical Nurse Specialist - Per Diem Days (Neptune City)
Hackensack Meridian Health • Neptune City, New Jersey, US
[job_card.part_time]
[last_updated.last_updated_1_day] • [promoted]