Senior Strategic Account ManagerIntradiem • Marietta, GA, US
[error_messages.no_longer_accepting]
Senior Strategic Account Manager
Intradiem • Marietta, GA, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Responsible for maximizing Intradiem's revenue within assigned accounts by developing new and managing existing customer sponsor and stakeholder relationships, communicating the current and future value opportunities, managing the renewal process, and partnering with cross-functional internal groups to effectively serve customers. Develop strategic account plans that provide an organizational map, including subsidiaries and key sponsors and stakeholders across functions that include operations, IT and senior leadership. Understand the customer's vision, priorities and challenges and develop / execute a communication strategy and plan that outlines how Intradiem's current and planned capabilities will help key sponsors and stakeholders succeed. Manage an annual quota by developing and maintaining a forecast and pipeline of customer opportunities. Lead and manage the customer contract negotiation and renewal process, including selling uplift / renewals, ensuring alignment with customer goals and technical environment requirements. Demonstrate a comprehensive understanding of enterprise SaaS sales methodologies and best practices to drive consistent growth and retention across assigned accounts. Follow the Strategic Account Management Playbook to execute value-based strategies and plans. Develop and foster relationships with key decision makers and stakeholder groups to educate, retain, and sell additional solutions and value. Identify and sell to additional business units and subsidiaries that could benefit from Intradiem's solution. Maintain a deep understanding of customers' technical environments, identifying opportunities where Intradiem's solution can align with and enhance existing systems and workflows. Participate in regular account reviews with customers and partner cross functionally to develop associated action plans to support retention and growth of the Intradiem platform. Travel up to 25%. Conduct all business in accordance with Intradiem's policies and procedures. Perform all other duties as assigned. Bachelor's degree required. 8+ years of SaaS account management, renewal, and enterprise sales experience with demonstrated success in strategic account growth proven to meet a minimum of $2 Million in net new sales and maintains / renews a book of business of a minimum of $10 Million in reoccurring revenue. 5 years minimum of contract negotiation and renewal strategy experience required. Demonstrated ability to understand sales and renewal barriers and overcome hurdles to retain and close business. Contact center background. Proven track record with developing and maintaining strong customer relationships based on software and service value propositions. Strong technical acumen, with the ability to understand and communicate about customers' technical environments and align solutions to meet their needs. Experience interfacing with customers, sales, consulting services and executive management. Experience with Salesforce CRM required. Demonstrates integrity and builds trust. Excellent written and oral communication skills, including presentation skills. Customer oriented with proven ability to sell value through a Consultative Selling approach. Ability to be the lead relationship manager and effectively interface and communicate with a range of customer personas, including Operations, Workforce Management, IT and Senior Leadership. Demonstrated ability to understand sales barriers and overcome hurdles to retain and close business. Demonstrated advanced sales, market research and business skills. Proven success in an enterprise software sales environment, with excellent sales, negotiation and objection handling skills. Effective verbal and written communication skills with the ability to credibly present recommendations at senior levels in the organization. Organizational and follow up skills, problem solving and analytical skills. A proven track record of exceeding quota. Motivated, goal oriented with the proven ability to work with minimal direction and maintain a high level of collaboration across internal teams. Advanced proficiency in Microsoft Excel, PowerPoint, Salesforce, and other relevant technologies that support strategic contract management and quoting processes. Thorough understanding of financial principles to support and drive effective contract negotiations
Job Description
Job Description
Intradiem's intelligent automation solution for customer service teams is reinventing customer service for everyone.
Who We Are
Intradiem is a technology company on a mission to reinvent customer service through automation.
What We Do
We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.
How We Work
We take a "problem-out" approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.
Our Culture
We take a "people-first" approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities.
Our Values
We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values :
- Servant's Heart —caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
- Craftsman's Attitude —taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn't do the trick).
- Growth Mindset - We believe progress comes from curiosity, openness, and perseverance. We welcome feedback, embrace change, and push beyond comfort zones to unlock new potential for ourselves, our teams, and our customers.
What This Role Will Be Doing :
What This Role Needs To Succeed :
Work Authorization and Equal Employment Opportunity
Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding. Visa sponsorship is available for this position.
Intradiem is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic .
Work Authorization :
Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding.
Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
[job_alerts.create_a_job]
Strategic Account Manager • Marietta, GA, US
[internal_linking.similar_jobs]
We are seeking an experienced salesperson in the security industry to join our fast-growing and dynamic team.This position will have multiple roles ranging from : developing new business, managing n...[show_more]
Dreamscapes in Acworth, Georgia.If you are motivated, hardworking, and customer-oriented we want you on our team!.The preferred candidate should have a minimum of three years of lawn chemical appli...[show_more]
Associated Packaging is looking for amazing and talented people like you! Join our team today and become part of one of the fastest growing companies and industries in the country.Employees of Asso...[show_more]
The Manager of Wholesale Account Management is responsible for leading a group of Account Managers focused on relationship development and achievement of financial goals within our reseller account...[show_more]
Seeking an Energetic, Organized and Passionate Account Manager – Construction.Growing firm focused on recruitment in the Construction space is seeking a Sales Executive / Account Manager for th...[show_more]
Dobbs Equipment is seeking a Retail Account Manager (RAM).The RAM will be responsible for the sale, rental, and leasing of John Deere Compact Equipment.
The RAM will be responsible for identifying n...[show_more]
Manay CPA is a global, full-service accounting and advisory firm headquartered in Atlanta, GA.With over 20 years of experience and a diverse team across 4 continents, we proudly support individuals...[show_more]
Do you love landscaping? Spending time outside marveling at nature’s beauty surrounded by the smell of freshly cut grass? If you answered yes, then Yellowstone Landscape could be the place for you!...[show_more]
ServiceMaster Restoration Services is expanding in the Atlanta market and is seeking a Business Development Manager to drive growth through insurance agents, trade partners, and commercial clients....[show_more]
Skyline Med Staff Allied is seeking a travel CT Technologist for a travel job in Marietta, Georgia.Job Description & Requirements.
Join the Top- Rated Travel Healthcare Team!.Skyline Med Staff w...[show_more]
We are looking for coachable entry-level or experienced Sales Specialists who want to grow personally and professionally to eventually provide leadership amongst a growing team.This is a virtual or...[show_more]
Team leader and working manager responsible for oversight of team performance and client satisfaction.The Strategic Account Executive is ultimately responsible for client retention and growth, esta...[show_more]
TRS Healthcare is seeking an experienced Surgical Tech - CVOR for an exciting Travel Allied job in Marietta, GA.Shift : 3x12 hr days Start Date : ASAP Duration : 13 weeks Pay : $1612.TRS Healthcare is ...[show_more] Intradiem's intelligent automation solution for customer service teams is reinventing customer service for everyone.Intradiem is a technology company on a mission to reinvent customer service t...[show_more] 
We’re looking for an Account Manager to drive sales growth, build key relationships, and execute strategic sales initiatives.
Reporting to the Senior VP, this role blends leadership with hands...[show_more]
ServiceMaster Restoration Services is expanding in the Atlanta market and is seeking a Business Development Manager to drive growth through insurance agents, trade partners, and commercial clients....[show_more]
Title : Account Manager - Commercial Lines.Please note : If this position is posted as either fully remote and / or hybrid, in accordance with company policy, individuals residing within a 50-mile radi...[show_more]
Account Manager Job Description.The Site Manager oversees a number of customer accounts including activities of employees engaged in cleaning and mandating premises of office buildings, or other co...[show_more]
Senior Account Manager
NextGen Security LLC • Kennesaw, GA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Account Manager
DREAMSCAPES LAWN MAINTENANCE CO INC • Acworth, GA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Account Manager
ASSOCIATED PACKAGING INCORPORATED • Douglasville, GA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Manager, Wholesale Account Management
Momentum Telecom Inc • Cartersville, GA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Account Executive
Construction Execs • Douglasville, GA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Retail Account Manager
Dobbs Equipment • Atlanta, Georgia, United States, 30336
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_variable_days]
Sr. Associate (CPA)
Manay CPA • Marietta, GA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Account Manager
Yellowstone Landscape • Smyrna, GA, US
[job_card.full_time]
[last_updated.last_updated_30]
Business Development Manager Restoration
IICRC • Marietta, GA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Travel CT Technologist
Skyline Med Staff Allied • Marietta, GA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Account Manager Sales
Spieldenner Group Inc. • South Fulton, GA, US
[job_card.full_time]
[filters_job_card.quick_apply]
[last_updated.last_updated_variable_days]
Strategic Account Executive
Helios HR • Marietta, GA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Travel Surgical Tech - CVOR - $1612.8 / Week
TRS Healthcare • Marietta, GA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Channel Account Manager
Intradiem • Marietta, GA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
National Account Manager- The Home Depot
Nexgrill Industries Inc • Smyrna, GA, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Business Development Manager Restoration
ServiceMaster • Marietta, GA, US
[job_card.full_time]
[last_updated.last_updated_1_day] • [promoted]
Account Manager - Commercial Lines
Insurance Office of America • South Fulton, GA, US
[job_card.full_time]
[last_updated.last_updated_variable_days]
Account Manager
Southern Cleaning Services • Cartersville, GA, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]