Service AdvisorAll Tune Murfreesboro-6169 • Murfreesboro, TN, US
Service Advisor
All Tune Murfreesboro-6169 • Murfreesboro, TN, US
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
Job Description
Job Description
Benefits:
Core Responsibilities
- Competitive salary
- Dental insurance
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Paid time off
- Vision insurance
Core Responsibilities
- Customer Intake: Greet customers, listen to vehicle issues, and document symptoms clearly on a Repair Order (RO).
- Technical Liaison: Translate "non-technical" customer descriptions into actionable instructions for technicians.
- Estimating & Sales: Develop cost and time estimates for labor and parts; identify and recommend necessary preventative maintenance (upselling).
- Project Management: Schedule appointments, track the progress of repairs, and notify customers of any status changes or additional required work.
- Administrative Tasks: Maintain thorough and accurate customer records in management systems, verify warranty/insurance coverage, and process final payments.
- Quality Assurance: Review completed work with the customer to ensure satisfaction and explain the repairs performed.
- Communication: Exceptional verbal and written skills for explaining complex mechanical issues to customers and suppliers
- Technical Knowledge: Understanding of vehicle systems (engines, brakes, electrical/electronics) to provide accurate estimates.
- Software Proficiency: Experience with dealership management systems is a plus.
- Sales & Negotiation: Ability to make ethical recommendations and additional services to meet department goals.
- Education: Minimum high school diploma; vocational training or ASE Service Consultant Certification is often preferred. Prefer experience of 2 years as a service writer for a dealer or repair facility.
- Job Title: Automotive Service Writer / Service Advisor at ATL Total Car Care
- Role Overview: Acts as the critical communication bridge between our guests and our technicians, translating vehicle concerns into detailed repair orders.
- Key Responsibilities:
Customer Intake: Greet guests, perform vehicle walk-arounds, and document symptoms clearly. - Estimating: Develop accurate cost and time estimates for labor and parts.
- Sales & Advocacy: Ethically recommend preventative maintenance and additional repairs identified by technicians.
- Workflow Management: Schedule appointments and maintain constant communication with guests regarding repair status.
- Qualifications:
- High school diploma or GED; ASE Service Consultant Certification is a major plus.
- Valid driver's license and clean driving record.
- 2+ years of experience in automotive service writing or customer service.
- Proficiency in management software preferred; (esp., Tekmetric)
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Service Advisor • Murfreesboro, TN, US
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