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Housekeeping Manager- Embassy Suites Sunset Walk
Housekeeping Manager- Embassy Suites Sunset WalkNDM Hospitality Services • Kissimmee, FL, US
Housekeeping Manager- Embassy Suites Sunset Walk

Housekeeping Manager- Embassy Suites Sunset Walk

NDM Hospitality Services • Kissimmee, FL, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

NDM Hospitality is looking for a Housekeeping Manager.

Company Overview

NDM is a family-owned hospitality business that started in F&B and is now expanding into vacation rentals. We are creating a new sector in hospitality by creating identifiable brands with consistent accommodations, services and amenities within the vacation rental space. Imagine combining the comforts of a vacation home with the experience and consistency of a world class resort.

Our Benefits :

  • Health, Dental, Vision, Life Insurance
  • Discounted Hotel rooms
  • Discount in F&B outlets
  • Development opportunities
  • And many more!

Main Duties :

  • Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter / intra departmental relationships
  • Prepares daily work schedule to meet occupancy demands, and Home turn
  • Analyzes daily Home turn and makes staff or procedural adjustments as necessary
  • Manages Housekeeping Rooms personnel
  • Assumes duties of Director of Housekeeping in Director's absence
  • Ensures aggressive and priority cleaning of vacant dirty rooms during tight turns
  • Ensures rooms are punched promptly and provides any other assistance as needed in Guest Homes
  • Communicates and coordinates with Guest Service operation
  • Inspects / evaluates physical condition of the hotel daily for cleanliness and necessary repairs
  • Responsible for overseeing the activities of Housekeeping front line Staff
  • Greets and interacts with guests in an outstandingly friendly and professional manner
  • Works closely with Guest Services Manager to resolve all discrepancies before the end of each day
  • Coordinates out-of-order rooms and room maintenance with Guest Services & Engineering
  • Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department
  • Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed
  • Maintains close contact and ensures good communication with staff members
  • Ensures that responsive and efficient services are provided to satisfy guest requests
  • Investigates guest complaints and takes corrective measures
  • Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
  • Interviews and makes recommendations regarding hiring of personnel
  • Interviews and selects Housekeeping line level personnel
  • Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks
  • Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance
  • Responsible for projects assigned to second and third shift employees, as applicable
  • Coordinates departmental activities to coincide with other resort department requirements in order to maintain the overall cleanliness of the Homes, public areas, and other assigned areas of responsibility
  • Coordinates monthly accounting for all supplies requisitioned from other departments
  • Attends staff meetings, Pre-Cons, Managers Meetings and other special meetings as required
  • Sets agendas for Housekeeping meetings and runs meetings regularly
  • Evaluates housekeeping department employee performance
  • Counsels employees regarding both positive and negative aspects of their performance, including accidents and safety violations
  • Ensures that lost and found items are logged and locked for safe keeping
  • Keeps Director informed of all matters significantly affecting the department
  • Periodically inventories supply and equipment
  • Performs numerous responsibilities to meet time-sensitive deadlines
  • Concentrates on staff performance and customer needs, conducting situation analysis to make rapid decisions to ensure guest satisfaction
  • Prepares department purchase requisitions
  • Conducts periodic storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements
  • Communicates linen needs, monitors and reports consumption and preservation programs
  • Completes special projects related to housekeeping operations as assigned by the Director of Housekeeping
  • Establishes work routines and schedules which address the needs of the resort and are flexible enough to respond to emergency situations and fluctuations in occupancy
  • Attends required resort meetings to keep abreast of in-house activities / promotions and upcoming events; maintains communication with other departments within the hotel
  • Creates an environment which fosters excellent staff morale and staff retention is a priority
  • Interacts with guests to solve problems and ensure satisfaction
  • Responsible for implementing control systems for keys, pagers, radios, etc.
  • Ensures that Storeroom is kept well-stocked with all necessary supplies, and ensures that all needed supplies are ordered in sufficient time to prevent shortages
  • Ensures that Housekeeping office and storeroom are kept neat and organized
  • Responsible for the submission of all performance appraisals for assigned employees

    • NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    Great Perks and Benefits - Work with a "Win from within company"

    Job Posted by ApplicantPro

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