Talent.com
Customer Advocate - Government
Customer Advocate - GovernmentOwens & Minor • Atlanta, GA, US
serp_jobs.error_messages.no_longer_accepting
Customer Advocate - Government

Customer Advocate - Government

Owens & Minor • Atlanta, GA, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Customer-Facing Role For Complex Healthcare Systems

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customersand their patientsare at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

Owens & Minor teammate benefits include :

  • Medical, dental, and vision insurance, available on first working day
  • 401(k), eligibility after one year of service
  • Employee stock purchase plan
  • Tuition reimbursement

The anticipated salary range for this position is $50-55K / yr. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

Job Summary

  • This is a customer-facing role point-of-contact for complex, sophisticated healthcare systems. Ensures that the customer is satisfied with company products and services. Works closely with Government Sales Manager and oversees day?to?day relationship with customer. Ensures schedules and budgets are met according to contractual agreements.

    • Job Description

  • Develops and maintains strong, account?specific operational processes and performance with the customer.
  • Performs duties on?site with the customer, reacting in a timely manner to customer information and requests.
  • Manages and ensures contract compliance to all agreed terms and conditions.
  • Collaborates with off?site personnel to ensure accurate and consistent information is present for the customer.
  • Acts as liaison between the Hospital and division department heads to ensure smooth conversions.
  • Drive conversions and manages data.
  • Provides sales analytics and daily reporting (add to stock part number changes, contract compliance, new quotes, loading / maintaining substitution list, ship to adds, customer set up, etc.).
  • Completes Sales analysis for customers and sales teams.
  • Supports strategy of the territory sales leader, driving proprietary products with existing and new customer targets.
  • Manages pricing, including sharing pricing information and addressing pricing issues with customers.
  • Maintains critical products lists, reviews backorder notes with customers / requests action, discusses at risk items, and plans course of action with the customer.
  • Manages product substitutions including monitoring inventory, providing suggested substitute options to the customer, and establishing customer approved substitutions.
  • Evaluates usage spikes with the customer.
  • Reviews remaining allocations with customers and sends requests for additional allocations to PAS.
  • Converts additional Not Stocked products to Stock.
  • Sets up new accounts / ship?to information.
  • Manages reporting needs (providing inventory reports on COI OH balances, providing customer contacts for required reporting & SF cases (OMM), analyzing customer request for custom reports, etc.).
  • Performs additional duties as directed.

    • Educational & Experience

  • Bachelor's Degree
  • 3 or more years of related experience (sales, customer service, customer relationship management, Government supply chain, hospital distribution, etc.)
  • Or any equivalent combination of education and experience to meet the above requirements
  • Veterans preferred

    • Knowledge, Skills, & Abilities

  • Technological fluency with email, internet, Microsoft Office (PowerPoint, Word, Excel)
  • Strong ability to use multiple systems and various report software to combine and synthesize information
  • Strong verbal and written communication skills
  • Strong influencing skills
  • Ability to work independently
  • Able to facilitate problem solving

    • Additional Requirements

  • May provide back up support to customer service for some functions

    • If you feel this opportunity could be the next step in your career, we encourage you to apply. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

    serp_jobs.job_alerts.create_a_job

    Customer Advocate • Atlanta, GA, US

    Job_description.internal_linking.related_jobs
    Advisory Board

    Advisory Board

    Global Paint • Atlanta, GA, United States
    serp_jobs.job_card.full_time
    Help Us Scale Our Global Mission of Color, Sustainability, and Community Transformation.Atlanta, Georgia, working together with commercial businesses, residential households, and other not-for-prof...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Alterations Customer Service Representative

    Alterations Customer Service Representative

    David's Bridal • Morrow, GA, US
    serp_jobs.job_card.part_time
    Minimal weekday hours required (join for weekends only!).NO LIMIT • Additional terms and conditions apply.Competitive hourly pay rates & team bonus. At David's Bridal, we empower our customers and o...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Service Representative

    Customer Service Representative

    Serenity Mental Health Centers • Sandy Springs, GA, US
    serp_jobs.job_card.full_time +1
    serp_jobs.filters_job_card.quick_apply
    Help People Heal — No Medical Degree Needed.Join Serenity Healthcare as a Customer Service Representative.Looking for a job that actually makes a difference?. At Serenity Healthcare, we’re on a miss...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Inbound Customer Support Representative

    Inbound Customer Support Representative

    VXI Global Solutions • Morrow, Georgia, United States
    serp_jobs.job_card.full_time
    It's fun to work in a company where people truly BELIEVE in what they are doing!.We're committed to bringing passion and customer focus to the business. VXI is looking for highly motivated and quali...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Client Advocate - Large & Complex Healthcare Account Executive

    Client Advocate - Large & Complex Healthcare Account Executive

    Willis Towers Watson Plc • Atlanta, GA, US
    serp_jobs.job_card.full_time
    Client Advocate - Large & Complex Healthcare Account Executive.The Client Advocate is responsible for managing client relationships and ensuring a seamless client experience.The CA leads and coordi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    GreenDrop Customer Service Attendant

    GreenDrop Customer Service Attendant

    Savers Value Village • Alpharetta, GA, US
    serp_jobs.job_card.full_time
    GreenDrop is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly. By partnering with nonprofit organizations, we redirect millions of poun...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Service Representative

    Customer Service Representative

    BCforward • Tucker, GA, United States
    serp_jobs.job_card.full_time +1
    BCforward is currently seeking a highly motivated Customer Service Representative in Remote.Customer Service Representative. This role is a hybrid contract, mostly remote, with onsite training.Pleas...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
    Customer Service Representative

    Customer Service Representative

    U-Haul • Atlanta, GA, US
    serp_jobs.job_card.full_time
    Customer Service Representative.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Custo...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Benefits Customer Service Advisor - Work from home (50k-90k per year)

    Benefits Customer Service Advisor - Work from home (50k-90k per year)

    Professional Careers • Peachtree Corners, Georgia
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Government Contracting Retired Officer

    Government Contracting Retired Officer

    Creative Times Academy • Decatur, Georgia, United States
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    We are seeking a highly accomplished Grant Writer / Government Contracting Specialist with a proven track record of securing at least $100,000 in awarded contracts and a minimum of 10 years of expe...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Consumer Outreach

    Consumer Outreach

    Tidewater Consulting • Roswell, GA, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    No Problem! Our firm is looking for excited, motivated, and outgoing individuals to join our Consumer Outreach team.We pride ourselves on the ability to provide classroom and on-the-job ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Customer Support Manager

    Customer Support Manager

    Staffmark Group • Atlanta, Georgia, United States
    serp_jobs.job_card.full_time
    Job Title : B2B Customer Support Manager.Staffmark Workforce Solutions offers this exciting contract opportunity with a global leader in electronics, mobile devices, and appliances, located in Atlant...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Customer Service Representative – Nutraceuticals

    Customer Service Representative – Nutraceuticals

    NorthPoint Search Group • Alpharetta, GA, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Customer Service Representative – Nutraceuticals Who : .A well-established nutraceuticals company is seeking a detail-oriented and customer-focused representative. Handle customer inquiries, ord...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Patient Advocate

    Patient Advocate

    Corps Team • Milton, GA, United States
    serp_jobs.job_card.full_time
    A typical day for a Patient Advocate is utilizing systems / technology and coordinating efforts between patients, the patient doctor’s offices, and the drug manufacturers to acquire and maintain requ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Customer Success Manager, Service Provider

    Senior Customer Success Manager, Service Provider

    Relativity • Atlanta, GA, United States
    serp_jobs.job_card.full_time
    The Service Provider Customer Success Management Team supports our partners in our Premier Success Program in meeting their goals using the Relativity suite of products. The team guides overall valu...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Customer Support Advisor

    Customer Support Advisor

    VirtualVocations • Alpharetta, Georgia, United States
    serp_jobs.job_card.full_time
    A company is looking for a Member Support Advisor who is customer-oriented and passionate about enhancing the customer experience. Key Responsibilities : Handle inbound and outbound customer querie...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    GreenDrop Customer Service Attendant

    GreenDrop Customer Service Attendant

    Savers / Value Village • Alpharetta, GA, US
    serp_jobs.job_card.full_time
    Job Title : GreenDrop Attendant .GreenDrop® is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly. By partnering with nonprofit organizati...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30
    Financial Aid Outreach Advisor I

    Financial Aid Outreach Advisor I

    Georgia Tech • Atlanta, GA, United States
    serp_jobs.job_card.full_time
    Middle Georgia State University (MGA), a multi-campus, baccalaureate and graduate degree granting public institution, is the most affordable public state university in Georgia.MGA has five campuses...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted