Front Office Receptionist - Part Time - Watkinsville, GA

Front Office Receptionist

The Front Office Receptionist in our Watkinsville, GA location will play a critical role in the timely and accurate registration of patients utilizing medical systems. This individual will be responsible for verifying patient insurance coverage using our facility's medical necessity tools and will follow established policies and procedures. Exceptional customer service to physicians, patients, families, and colleagues is a fundamental part of this role.

Essential Duties and Responsibilities:

• Welcome patients and visitors by greeting them in person or on the telephone, addressing inquiries appropriately.
• Log patient arrivals in the Practice Management System (EMR).
• Identify patients by date of birth and name; create a new account for new patients.
• Prepare required patient paperwork prior to appointments.
• Contact "No Show" patients to reschedule appointments, documenting in the Practice Management System.
• Enhance patient satisfaction, optimize provider time and treatment room utilization by scheduling appointments directly and addressing patient concerns.
• Assist in emergencies by responding appropriately to patients in distress.
• Review and update patient information in the Practice Management System (EMR).
• Verify insurance eligibility, financial status, and correct payer types; notify the Billing Department of any prior authorization requirements.
• Ensure cleanliness and organization of the front desk area.
• Record and collect patient copays and outstanding balances upon check-in/out while safeguarding patient confidentiality.
• Maintain operational procedures and report any changes as necessary.
• Contribute to team goals and achievements.
• Demonstrate outstanding customer service consistently.
• Answer phone calls promptly and professionally.
• Communicate courteously and professionally with patients, visitors, providers, and colleagues.
• Perform additional duties as assigned by the Practice Manager or Area Practice Manager.