Director of Operations

• Responsible for the day-to-day operations of all unit operations including premium, concessions, and catering.

• Work closely with Executive Team for cost analysis and pricing for all locations.

• Hire, train, and develop leadership teams for all locations.

• Develop and implement efficient routines to achieve standards set by the company.

• Implement customer service program to ensure excellent customer service.

• Refine, innovate, and elevate current operations to increase sales and improve guest satisfaction.

• Ensure budget controls as it pertains to labor and operating supplies, work within budgeted guidelines.

• Maintain and implement all POS procedures and policies.

• Develop annual operational budgets.

• Other duties as assigned.

• Ability to work long hours as business dictates and requires.

• Familiarization with unit financials.

Requirements

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• The ideal candidate will have a bachelor’s degree and a minimum of 5 years’ management experience in the fast food casual industry.

• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline oriented environment.

• Strong commitment to delivering an elevated level of customer and client service with demonstrated initiative, leadership, and management skills.

• Customer service oriented with the ability to interact with all levels of management.

• Must be flexible to work extended hours due to business requirements including late nights, weekends, and holidays.

• Must be able to work in a team environment.

• Knowledge of accounting policy and procedures and POS Systems required.

• Proficiency in Microsoft Word, Excel, and PowerPoint.

Benefits

Medical 90% cost covered by employer. Vision

Dental

Health Reimbursement Account 401k

And more…