Field Support Engineer

Job Description :

The Field Support Engineer will be responsible for customer site preparation consultation, on-site installation, implementation planning, maintenance and repair of Advantest systems solutions. This will include hardware, software and networking products as well as operating systems. Install and optimize hardware / software products and configurations at customer sites. Perform on-site calibration services per Advantest recommended calibration intervals. Troubleshoot, diagnose and resolve product performance problems. Perform on-site maintenance and repair services. Ensure high level of customer satisfaction by advising customers on preventive maintenance, best known methods / practices and configurations, which may impact product system uptime performance.

Responsibilities include :

• Working within established policies, processes and procedures, deliver hardware support services for Advantest's integrated ATE system solutions
• Solving complex problems related to system uptime or availability
• Failure data and parts usage analysis (Excel)
• Strong teamwork and communications with local support team members and management
• Respond to all hardware technical support needs from the assigned account(s).
• Ability to 'work-to-completion' upon short notice, which requires working overtime
• Timely and accurate completion of all administrative tasks associated with the task performed.

Physical Requirements :

Education & Experience :

Bachelor's degree or experience in a related field required

Fluent in English

Practical experience - supporting ATE equipment, Advantest 93K experience an advantage.

Travel will be required up to 25% (<24 hours' notice on travel may be experienced occasionally).