Agent Counselor & Enrollment Specialist (ACES)

Who we are:

ManhattanLife Insurance and Annuity Company was founded in 1850, the Company’s longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for over 175 years is a testimony to ManhattanLife’s enduring history, and an indicator of the reliability of our future. ManhattanLife’s headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program.

Scope and Purpose:

The Agent Counselor & Enrollment Specialist provides support to assist producer partners with various business related and sales functions via email and phone communications. Members of the ACES team will work in close coordination with our internal Agency Relationship Managers to ensure that each and every sales channel gets the attention they need to be successful. ACES will also be tasked with building relationships with additional internal assets to help formulate thoughtful solutions to agent issues and escalations. This a great opportunity for current ManhattanLife employees seeking to grow their career at the company.

Duties and Responsibilities:

• Act as an initial resource for agent issues via email, chat and phone, secure relevant information, and identify possible pathways for expedient resolution.
• Act as an agent sounding board and advisor to contribute to the development and attainment of key relationship management strategic objectives.
• Professional communication via phone, email, and chat.
• Collaborate with internal stakeholders to develop and execute on key producer partner objectives.
• May participate and/or conduct product training and one-on-one meetings with agents in support of sales efforts.

Minimum Qualifications:

Associate degree preferred; Equivalent work experience considered.

Knowledge, Skills and Abilities:

• Ability to create and develop strong relationships with internal assets, as well as our sales channel.
• Excellent oral and written communication skills.
• Goal-oriented and personally accountable for results.
• Strong problem-solving skills.
• Ability to adapt to ambiguous or unfamiliar terrain.
• Self-starter and motivated to learn, at times independently.
• Bilingual in Spanish is a plus.

Travel Requirements:

This position may require light travel within a ten-mile radius from one office location to another as needed.

Professional Development:

• Establish annual objectives for professional growth.
• Keep pace with developments in product and operational processes.
• Learn and apply technologies that support professional and personal growth.
• Participate in the evaluation process.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time without notice.

AAP/EEO Statement:

ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment.