Technical Support Manager

A company is looking for a Manager, Technical Support.

Key Responsibilities

Manage daily task distribution for Technical Support Agents / Engineers

Build and cultivate internal and external customer relationships, acting as the first point of contact for management escalations

Onboard and train new team members while overseeing conflict resolution and conducting one-on-one meetings

Required Qualifications

Bachelor's Degree in a related field or at least 7 years of technical support experience at a higher Tier level

3+ years of SaaS experience required

2+ years of management experience preferred

Experience with MS Communication and Collaboration technologies, as well as JIRA ticketing system

Proven work experience in a similar role, preferably in insurance or payments