Shipper Performance Coach, Amazon Transportation Services

Amazon Global Logistics (GL) Linehaul is seeking a Shipper Performance Coach to improve the shipper experience for vendors and sellers who use Amazon Inbound Transportation. You will evaluate network shipper defects and drive improvement through coaching and performance management. This role involves creating and implementing recommendations to help shippers enhance their performance as Amazon continues to innovate in transportation and logistics.

Key job responsibilities

• Monitor, verify, and present data on a daily basis
• Address transportation disruptions and barriers in real-time
• Identify root causes of transportation defects
• Maintain daily logs on assigned shippers
• Lead weekly calls with assigned shippers
• Lead daily business review stand-up calls

A day in the life

As a Shipper Performance Coach, you will actively manage the performance of a portfolio of shippers. This involves closely monitoring their data, identifying areas for improvement, and working directly with them to implement solutions. You'll need to quickly adapt to changing conditions and find creative ways to overcome challenges. Strong communication and collaboration skills are essential, as you'll interact with a wide range of stakeholders, teams, and partners daily.

About the team

At Amazon Global Logistics, we focus on learning, innovating, and enjoying our work. We are customer-focused, with direct engagement with our users. We seek individuals passionate about ownership and accountability, who are excited to reinvent the transportation shipper experience. If you're driven to make a real impact and are enthusiastic about transportation and logistics, we want to hear from you.

Want to learn more about working with Amazon Transportation Services? Check out this video!

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include :

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

Learn more about our benefits here :

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.