Steve & Kate's Seasonal Customer Relationship Specialist

Steve & Kate's Seasonal Customer Relationship Specialist

Step into a role as a Steve & Kate's Seasonal Customer Relationship Specialist at Bright Horizons, where you will provide the customer with an exceptional service experience. This position is remote. Bright Horizons is a leading education and care company, trusted by families and employers around the world for high-quality child care and early education, back-up care, and workplace education. We partner with some of the world's best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.

Responsibilities : Depending on the line of business, the position may perform some or all of the below functions :

• Handle incoming calls that may include taking reservations, scheduling appointments, or researching the status on customer's education needs.
• Perform outgoing calls that may include confirming reservations, scheduling appointments, or sharing the research results with customers.
• Educate customers on Bright Horizons' services programs, policies, and procedures, and help them to understand any client specific processes, documentation, and timelines.
• Respond to customer inquiries assessing their childcare needs and promoting Bright Horizons' offers.
• Complete reservation process, place outgoing calls to customers and providers, check service availability, and open / resolve cases as needed.
• Establish and maintain relationship with internal and external network providers.

Qualifications :

Bring your leadership skills and passion for early childhood education to Bright Horizons, where you'll foster an enriching environment for children, families, and staff. Discover how far your career can take you in an inclusive workplace where you can be you. Apply today to explore the possibilities! Compensation : $18.00 - 20.50 per hour.

Life at Bright Horizons : Our people are the heart of our company. Because we're as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us. Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law.