SERVICENOW ANALYST

Job Description

Job Description

WE ARE HEALTHCARE SYSTEMS OF AMERICA. Our mission is to elevate healthcare standards, improve patient outcomes, and create value for communities across the United States. Healthcare Systems of America (HSA) is more than a healthcare provider-we're a community built on excellence, innovation, and compassion. If you're looking for a career that makes a difference, empowers you to grow, and gives you the opportunity to impact lives, HSA is where you belong.

Healthcare Systems of America operates 8 community hospitals across 3 states. We service a multitude of patients and their families across our vast network, while remaining committed to the professional development of our staff, the functional improvement of our patients, and the cultivation of strong partnerships within our communities.

WHAT WE OFFER

• Career Growth & Development - We are an essential, stable and growing company with many opportunities for training and advancement within the medical field that all employees and team members can benefit from.
• Supportive & Inclusive Culture - We foster an environment where every team member is valued, heard, and empowered to succeed.
• Meaningful Work - Every day, you'll contribute to patient care, cutting-edge medical solutions, and life-changing treatment and technologies.

POSITION SUMMARY

The ServiceNow Analyst will act as a bridge between business stakeholders and the technical ServiceNow development team. This role is responsible for gathering requirements, evaluating business processes, creating functional specifications, and ensuring that ServiceNow solutions align with organizational needs. The Analyst will also focus on user experience, workflow efficiency, and process improvement within the ServiceNow platform.

KEY RESPONSIBILITIES

 Requirements Gathering & Analysis

 Process & Workflow Design

 System Support & Enhancement

 User Experience & Adoption

 Governance & Reporting

EXPERIENCE / EDUCATION REQUIREMENTS

KEY SKILLS