Intake Coordinator / Data Analyst

APPLICANTS MUST RESIDE IN HAWAII

POSITION SUMMARY

University Health Partners of Hawaii is the Faculty Practice of the John A Burns School of Medicine (JABSOM). In conjunction with the State of Hawaii's Department of Health - Alcohol and Drug Abuse Division, JABSOM and UHP are expanding Hawaii UTelehealth (HUT) to provide access to no-cost addiction medicine treatment for the State of Hawaii. Our new Telehealth Addiction Medicine program is founded on the belief that everyone deserves a path to recovery. We aim to provide evidence-based, patient-centered, and non-judgmental care for individuals with substance use disorders (SUDs), meeting them wherever they are in their journey.

The Intake Coordinator is crucial for ensuring a smooth and supportive onboarding experience for individuals seeking treatment for substance use disorders. The Intake Coordinator will be responsible for conducting initial screenings, collecting demographic and preliminary clinical information, verifying eligibility, coordinating initial appointments, and providing administrative support to facilitate patient access to care.

Please see the attached job description for more information.

Location : 100% Remote

Full-Time Sunday-Saturday 8 : 00am - 5 : 00pm.

ESSENTIAL JOB DUTIES AND FUNCTIONS

Patient Intake & Onboarding

• Serve as the primary point of contact for all new patient inquiries via phone, email, and online inquiry forms, responding promptly and professionally.
• Conduct initial non-clinical screenings to determine basic eligibility for program services, explain program offerings, and answer general questions.
• Collect comprehensive demographic, contact, and preliminary medical / substance use history information from prospective patients with sensitivity and accuracy.
• Educate prospective patients on the telehealth process, technology requirements, and what to expect during their initial clinical assessment.
• Guide patients through the completion of initial intake paperwork, consents, and other required documentation, ensuring all necessary information is obtained.
• Verify patient eligibility for no-cost services and other relevant program criteria.
• Coordinate and schedule initial assessment appointments with appropriate clinical providers (Physicians, Psychologists, Clinical Social Workers), ensuring optimal provider utilization and patient convenience.
• Send appointment confirmations, reminders, and necessary pre-appointment instructions to patients.
• Troubleshoot basic technical issues related to telehealth access for new patients prior to their first appointment.
• Provide warm, empathetic support to reduce barriers to entry and encourage engagement in treatment.
• Maintain accurate, timely, and confidential patient records within the Electronic Health Record (EHR) system, ensuring data integrity.
• Adhere to all federal and state regulations, including HIPAA and confidentiality guidelines.

Administrative, Data Analytics & Program Support

Develop and maintain dashboards and reports to visualize key performance indicators (KPIs) related to intake, patient demographics, program engagement, and outcomes.

Professional Development & Quality Improvement

MINIMUM QUALIFICATION REQUIREMENTS

Education / Training / Experience

Skills Knowledge

BENEFITS

UHP is an EEO / AAP Employer.