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Service Technician Level 1- Entry Level
Service Technician Level 1- Entry LevelDanner'sorporated • Pasadena, Texas, USA
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Service Technician Level 1- Entry Level

Service Technician Level 1- Entry Level

Danner'sorporated • Pasadena, Texas, USA
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Summary

The Service Technician I is an entry-level position within the Security Surveillance Division. This role supports the installation monitoring and servicing of surveillance systems working under the guidance of senior technicians and management. The Technician I is responsible for handling basic technical tasks documentation equipment checks and customer interactions while maintaining the highest standards of safety professionalism and accountability.

Essential Duties & Responsibilities

Installation & Setup

  • Assist senior technicians with the installation of surveillance cameras cabling and related hardware.
  • Feed route and secure cables through access holes roof spaces and walls to connect to fixture outlets.
  • Adjust and position cameras to achieve optimal coverage based on project design.
  • Fabricate and assemble basic camera systems using hand tools and hardware.

Monitoring & Software Use

  • Learn and operate monitoring and connection software (e.g. Avigilon HikVision firmware).
  • Monitor live feeds for suspicious activity follow security protocols and assist in dispatching calls to law enforcement if necessary.
  • Understand bandwidth requirements connection speeds and the impact of environmental factors on system performance.

    • Equipment & Logistics

  • Verify and prepare equipment and supplies for field crews ensuring drivers and technicians have the necessary tools.
  • Assist with loading and unloading heavy equipment; operate forklifts or skid-steer loaders when certified.
  • Inspect equipment and vehicles against checklists to ensure readiness and safety compliance.
  • Track and maintain accurate records of equipment use maintenance and job-related paperwork.

    • Quality Control & Documentation

  • Complete job checklists reports and paperwork accurately and on time.
  • Conduct visual inspections of completed work to confirm quality standards are met.
  • Support managers in developing and enforcing accountability and quality control measures.
  • Maintain documentation required for compliance safety audits and client confirmation.

    • Customer Service & Communication

  • Interact with clients professionally during site visits and service calls.
  • Communicate with sales staff and management regarding project needs issues or updates.
  • Represent the company with a courteous and professional demeanor at all times.

    • Safety & Compliance

  • Consistently wear and maintain personal protective equipment (PPE) as required.
  • Successfully complete all assigned safety training courses (Boom lift Scissor lift Fall Protection).
  • Promote personal safety and ergonomics while working in diverse environments.
  • Report unsafe practices hazards or violations immediately to management.

    • Professionalism & Work Habits

  • Arrive on time and prepared for work daily maintaining punctuality and reliability.
  • Exhibit flexibility and willingness to learn new technologies and adapt to changing job requirements.
  • Uphold company policies procedures and values in all work activities.

    • Required Qualifications

    To perform this job successfully an individual must be able to complete all areas outlined for this position in a satisfactory manner. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • High School Diploma or G.E.D.
  • Valid Texas Drivers License with good driving record.
  • Ability to pass a Fit Test drug test and background check.
  • Computer proficiency : Windows-based programs Microsoft Word / Excel ability to type 65 WPM.
  • Basic math literacy and documentation skills.
  • Ability to learn new technologies quickly (connection speeds software monitoring tools).
  • Strong observation skills attention to detail and punctuality.
  • Ability to lift and load heavy equipment; climb ladders; work outdoors in varying conditions.
  • Basic math skills ability to read spreadsheets / lists and fluency in English (read write speak).
  • Sense of urgency initiative follow-through and pride in work.
  • Team-oriented mindset with the ability to work in a growing fast-paced environment.

    • Preferred Qualifications

  • Prior experience with surveillance equipment installations or technical support.
  • Experience using Avigilon HikVision or similar monitoring platforms.

    • Work Environment & Physical Requirements

  • Ability to sit stand walk and climb ladders for extended periods.
  • Manual dexterity to enter data operate tools and handle cabling / equipment.
  • Regular exposure to indoor / outdoor environments including hot cold and inclement weather.
  • Must be able to lift and carry up to 50 lbs. unassisted.
  • Requires close and distant vision (with corrective lenses if necessary).

    • Core Competencies

    The skills knowledge and behaviors you need to do the job well.

  • Safety Focus Adheres to safety standards and PPE use
  • Learning Agility Quickly adapts to new technologies and procedures.
  • Reliability Dependable in attendance and task completion.
  • Customer Service Interacts with clients professionally and courteously.
  • Accountability Completes paperwork and duties accurately; enforces company standards.
  • Teamwork Works collaboratively with supervisors peers and customers.

    • Performance Criteria

    The standards and measurable outcomes that show youre doing the job well.

  • Job documentation and inspections are accurate and timely.
  • Equipment is properly maintained and tracked.
  • Customer service standards are consistently met.
  • Safety training and PPE compliance are maintained at all times.
  • Demonstrates initiative punctuality and professionalism in all tasks.

    • Disclaimer Statement :

    This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned to meet the ongoing needs of the organization. This job description does not constitute a contract of employment and is subject to change at the companys discretion.

    Equal Employment Opportunity Statement

    Danners Incorporated is an Equal Opportunity Employer and prohibits discrimination or harassment based on race color religion sex (including pregnancy gender identity and sexual orientation) national origin age disability genetic information veteran status or any other status protected by law. We are committed to providing a workplace that is free from discrimination and harassment and where all employees are treated with respect and dignity.

    Required Experience :

    Junior IC

    Key Skills

    Cluster,IT,B2C,Key Account,AutoCAD Drafting

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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