Customer Service Assistant 1

Customer Service Assistant 1

The Ohio Department of Medicaid is seeking a customer service professional to be part of our Nursing Facility Policy Section. As a Customer Service Assistant, your responsibilities will include :

• Processing Medicaid nursing facility admissions and discharges
• Entering data onto long-term care (LTC) screens in Medicaid eligibility system (Ohio Benefits)
• Looking up cases in Ohio Benefits to research transactions and edit data

The preferred candidate will have strong attention to detail as it is important for data to be researched, inputted, and edited accurately.

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees

Qualifications

3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer. -Or equivalent of Minimum Qualifications for Employment noted above. Note : in the telecommunications section, within the Ohio Department of Public Safety, employees will automatically be reassigned to the Customer Services Assistant 2, 64432 classification after serving 6 months as a Customer Service Assistant 1, 64431.

Job Skill : Customer Service

Technical Skills : Data Entry

Professional Skills : Attention to Detail

Compensation is as listed on the posting unless required by legislation or union contract.

Travel required, as needed. Must provide own transportation. Or, in order to operate a state vehicle, you must have a valid driver's license from state of residence.

Resumes and / or attachments are not reviewed. Therefore, please provide detail in the work experience section of your application.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana / non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.