We are looking for an experienced collection worker whose duty will be reaching out to our customers to collect due payments. Your goal will be to maintain good client relationships while making sure payments are received in time.
We expect you to be reliable and professional, to possess high-level communication and negotiation skills should and be able to work independently.
Monitoring customer accounts and detecting overdue payments
Collecting and analyzing data for a selected payment/debt history
Reaching out to customers to discuss their debts
Consulting and helping clients with in case of billing and credit problems
Managing payments and refund operations
Developing measures encouraging timely payments
Managing historical records of account statuses and collection operations
Reporting on collection operations and customer account updates
3+years' experience of working on a Collection Specialist position
Profound knowledge of collection techniques and billing procedures
Good knowledge of legal regulations in the debt collection area (such as FDCPA)
Easy working with targets
Excellent communication skills, both written and oral
Stress-resistant and productive
Good level of problem-solving and negotiation skills
Good practical experience with Office and databases
Collections • San Juan, United States
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