Patient Registration Rep

Patient Registration Rep

As a Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service. Every day, you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families. To be successful, you will demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement.

Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, Behavioral Health Unit, and Rehabilitation units.

Ensures complete, accurate, and timely entry of demographic information into the ADT system at the time of registration.

Properly identifies the patient to ensure medical record numbers are not duplicated.

Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and completed.

Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes.

Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information to ensure appropriate reimbursement.

This position is represented by SEIU-UHW and is covered by the terms and conditions of the applicable collective bargaining agreement.

High School Graduate or GED

Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.

Experience in requesting and processing financial payments

Fire Safety card within 90 Days

Founded in 1955, Dignity Health Northridge Hospital Medical Center is a 394-bed, acute care, nonprofit community hospital located in Northridge, California. The hospital offers a full complement of award winning services, including the Leavey Cancer Center, a cardiovascular center, stroke center, the Center for Assault Treatment Services, a pediatric medical center, and the only pediatric trauma center in the San Fernando Valley. As a leading provider of compassionate, high-quality and affordable patient-centered care, we share a rich legacy with Dignity Health, one of the nation's five largest health care systems. We are part of a 21-state network of nearly 9,000 physicians, 62,000 employees and more than 400 care centers.