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Learning Program Coordinator
Learning Program CoordinatorC2 Technologies • Minneapolis, MN, United States
Learning Program Coordinator

Learning Program Coordinator

C2 Technologies • Minneapolis, MN, United States
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  • [job_card.full_time]
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Job Description : Learning Program Coordinator

Commercial Utility Programs | Customer-Facing | Learning Delivery Support

Location : On-site, Minneapolis, MN

Reports To : Program Manager, Instructional Design Lead

Type : Full-time

About C² Technologies

C² Technologies delivers workforce training and performance solutions for regulated commercial industries, including utilities. We support organizations responsible for safety-critical operations by providing structured, scalable learning solutions that enable workforce readiness, compliance, and operational consistency.

Position Summary

The Learning Program Coordinator supports a commercial utility customer by coordinating the planning, execution, and delivery of digital training solutions. This role is highly customer-facing and works in close partnership with the customer and a C² Program Manager, focusing on tracking requirements, coordinating delivery activities, maintaining documentation, and supporting day-to-day execution of learning initiatives.

This position is not a people manager or technical engineering role. It is ideal for someone who is highly organized, comfortable working with customers, and effective at coordinating work across instructional, technical, and program teams to ensure training solutions are delivered accurately and on schedule. The perfect candidate will have a strong foundation in educational technologies, as well.

Key Responsibilities

Utility Customer Coordination

  • Serve as a primary day-to-day point of contact for the commercial utility customer.
  • Gather, document, and track training requirements related to workforce readiness, operational updates, and compliance needs.
  • Coordinate meetings, working sessions, and status updates with customer stakeholders.
  • Ensure customer expectations and priorities are clearly communicated to the Program Manager and internal delivery teams.

Learning Program Execution Support

  • Support the Program Manager by coordinating schedules, deliverables, and dependencies across instructional designers, developers, and platform support teams.
  • Track progress against scope, milestones, and timelines; identify issues and escalate risks as appropriate.
  • Maintain program documentation, trackers, and status reports.
  • Ensure day-to-day activities remain aligned with program plans and customer expectations.
  • Learning Platform & Reporting Coordination

  • Coordinate, in conjunction with the LMS System Admin, the use of LMS and learning platforms to support training rollout, completion tracking, and reporting.
  • Ensure learning tracking and reporting requirements are clearly defined and met.
  • Act as a liaison between customer stakeholders and internal technical teams regarding platform usage and data visibility.
  • Validate that training is ready for deployment across utility workforces.
  • Quality Assurance & Readiness Support

  • Coordinate reviews and acceptance activities with customer stakeholders.
  • Ensure training materials align with documented requirements, operational procedures, and safety considerations.
  • Support rollout planning, learner communications, and transition to steady-state operations.
  • Capture feedback, issues, and lessons learned to support continuous improvement.
  • Required Qualifications

  • Bachelor's degree in Education, Training, Business, Project Management, or a related field.
  • 5+ years of experience supporting customer-facing delivery, training programs, or operational initiatives.
  • Experience working directly with commercial clients in regulated or operational environments.
  • Strong organizational and tracking skills with attention to detail.
  • Excellent written and verbal communication skills.
  • Preferred Qualifications

  • Experience supporting training initiatives in utility, energy, infrastructure, or similarly regulated industries.
  • Familiarity with LMS-based training delivery and compliance tracking.
  • Experience coordinating work across multiple teams and stakeholders.
  • Understanding of workforce readiness, safety training, or operational change management.
  • Experience with a wide range of learning and educational technologies, including VILT platforms, LMS / LCMS, authoring tools, and AI tools and enablers.
  • Key Competencies

  • Customer-Focused Execution : Comfortable working with operational stakeholders and managing expectations.
  • Delivery Discipline : Strong ability to track work, manage timelines, and maintain documentation.
  • Cross-Functional Coordination : Effective at working alongside Project Managers, instructional teams, and technical staff.
  • Problem Solving : Proactive in identifying issues and supporting resolution.
  • Adaptability : Comfortable operating in structured, compliance-driven environments.
  • Who This Role Is For

    This role is well suited for someone who enjoys :

  • Working directly with utility customers
  • Coordinating training delivery in operational environments
  • Managing details, schedules, and communication
  • Exploring emerging trends in education and learning
  • It is not intended for candidates seeking hands-on software development, advanced data analytics, or R&D-focused learning engineering roles.

    This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

    All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor / manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.

    C² Technologies, Inc. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other class. U.S. Citizenship is required for most positions. EOE / M / F / Disabled / Veteran.

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