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Product Support Engineer
Product Support EngineerVirtualVocations • Savannah, Georgia, United States
Product Support Engineer

Product Support Engineer

VirtualVocations • Savannah, Georgia, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Product Support Engineer who will assist in deploying, implementing, upgrading, and optimizing the platform.

Key Responsibilities

Provide post-sales technical support, configurations, troubleshooting, and best practices to customers

Handle support cases to ensure timely resolution and follow-ups

Diagnose technical issues using fault isolation and root cause analysis skills

Required Qualifications

5+ years of hands-on experience in a support organization

Strong technical experience with Linux, Kubernetes, Docker, and Python

Familiarity with HSM and KMS in cloud environments

Understanding of various crypto interfaces and KMS interfaces

Able to thrive in a fast-paced, rapidly growing environment

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Product Support Engineer • Savannah, Georgia, United States

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