Customer Service Representative

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

VXI Global Solutions is seeking dedicated and compassionate Emergency Roadside Assistance Agents (Customer Service Representatives) to join our team. In this critical role, you will provide essential support to customers who have rented vehicles from our client and are experiencing roadside emergencies. As the first point of contact, you will handle incoming calls from stranded customers, assess their situations, and coordinate the necessary assistance. Your role involves problem-solving, service coordination, and ensuring customer safety and satisfaction. This position requires you to work on-site in our vibrant Lubbock call center.

Benefits:

• Competitive Salary: Starting pay of $18.00/hr., plus incentives.
• Training: Paid training provided to ensure you have the skills needed for success.
• Comprehensive Benefits Package: Includes 401K, medical, dental, vision, and life insurance.
• Cell Phone Benefits: $25/month per line for unlimited phone, text, and data.
• Referral for Life Program™: Earn a residual bonus every pay period.
• Engaging Work Environment: Enjoy luncheons, contests, and other incentive programs.
• Career Growth: Opportunities for advancement within the company.
• Equal Opportunity Employer: We are committed to diversity and inclusion in the workplace.

Key Responsibilities:

• Customer Assistance: Handle inbound calls from customers who are stranded and need roadside assistance for rental vehicles.
• Problem Solving: Assess each situation to determine the best solution, such as arranging for towing, dispatching roadside assistance, or providing other necessary support.
• Service Coordination: Coordinate with service providers to ensure timely assistance to the customer.
• Follow-Up: Ensure that customers receive the required help and follow up to guarantee their safety and satisfaction.
• Documentation: Maintain accurate records of all customer interactions and services provided.

Qualifications:

• Customer Service Skills: Proven ability to provide patient, empathetic, and effective customer service.
• Communication: Strong interpersonal skills and the ability to build rapport with customers during stressful situations.
• Shift Flexibility: Availability to all shifts, including overnight shifts, weekends and holidays.
• Experience: At least 1 year of customer service experience in a single role.
• Education: High School Diploma or GED.
• Background Check: Must pass a background screening.
• Typing Skills: Minimum typing speed of 25 WPM.
• Assessments: Candidates must pass onsite assessments with a score above 80% prior to interviewing.

• Note: This position is 100% on-site. Join our dedicated team and make a difference in our vibrant, supportive call center environment.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!