IT HELP DESK TECHNICIAN

Job Summary:

Under supervision of the IT Helpdesk Supervisor provides frontline preventive and corrective maintenance to desktop systems, enterprise applications, audio-visual equipment, and telecommunications devices.

Job Description

Core Values & Expectations:

• Treat all other co-workers with dignity and respect regardless of position.
• Demonstrate dependability by calling in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below.
• Always be honest. Admit mistakes, learn from mistakes, and move forward.
• Demonstrate an ability to accept constructive criticism and guidance from supervisors.
• Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.
• When you don’t know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor.

Responsibilities:

• Provides frontline preventive and corrective maintenance of desktop systems, enterprise applications, audio-visual equipment, and telecommunications devices.
• Assists Systems Administrators in administration and support of enterprise applications.
• Moves and installs computer hardware, software, audio-visual equipment, telecommunications devices, and peripheral components.
• Provides technical training for end users regarding computer and application use and procedures.
• Prepares and maintains technical records and documentation in conformance to department standards.
• Performs other duties as assigned.
• Other duties as assigned.

Minimum Requirements:

• All employees must proficiently use smartphones for company applications, email, and text.

Essential Mental Functions:

The essential mental functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Essential Physical Functions:

The essential physical functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equipment Used

Work Environment:

The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Employee’s duties are performed indoors in a climate-controlled non-smoking environment.