Assistant Clubhouse Manager

Job Description

Job Description

About Company :

About Philadelphia Country Club :

Philadelphia Country Club, located just outside of Philadelphia in the heart of the Gladwyne, merges traditional and modern family values. PCC is the finest private club for families in the Philadelphia region and offers activities for everyone who steps foot onto its 300-acre property. The campus includes an expansive clubhouse, 27 holes of golf including the championship Spring Mill Course and the nine-hole Centennial Course. We have a variety of dining options including four dining rooms, an outdoor Terrace overlooking the Spring Mill course, and varied event spaces including an elegant Ballroom ready to welcome up to 400 guests. Our motivation is creating memorable experiences for our members and their families. Our staff takes initiative, acts with integrity, pride, honor & respect for all. We work together as a team to uphold and build upon our standards.

About the Role :

The Assistant Clubhouse Manager supports the Clubhouse Manager in overseeing front-of-the-house operations, ensuring exceptional member experiences across dining venues, banquets, and special events. This role requires a hands-on leader with strong organizational skills, a passion for hospitality, and the ability to manage staff effectively while maintaining PCC’s high service standards.

Minimum Qualifications :

• Bachelor’s degree in Hospitality Management or related field preferred.
• 3+ years of supervisory experience in upscale dining or private club environment.
• Minimum of 5 years experience in hospitality or clubhouse management roles.
• Strong customer service and communication skills.
• Basic knowledge of health and safety regulations applicable to hospitality environments.
• Proficiency with point-of-sale systems and Microsoft Office Suite.

Responsibilities :

Operational Leadership

Assist in managing all clubhouse operations, including dining rooms, bars, banquet facilities, and casual outlets.

Member Experience

Maintain a visible presence in dining areas to engage with members and address concerns promptly.

Staff Management

Coordinate scheduling, payroll approvals, and performance evaluations.

Skills :

The Assistant Clubhouse Manager utilizes strong interpersonal and communication skills daily to interact effectively with members, staff, and guests ensuring a welcoming and professional atmosphere. Leadership and organizational skills are essential for managing staff schedules, training, and maintaining operational workflows. Problem-solving abilities are frequently applied to address member concerns and operational challenges promptly. Proficiency with technology, including point-of-sale systems and office software, supports efficient administrative and financial tasks. Additionally, knowledge of health and safety standards ensures the clubhouse environment remains safe and compliant, contributing to overall member satisfaction and operational success.