Order Entry Representative

Order Entry Representative

Department : Customer Service

Employment Type : Full Time

Location : Irving, TX - Distribution Center

Compensation : $20.00 - $27.00 / hour

Description

The Order Entry Representative's (OER) primary responsibility is to accurately and efficiently process orders received from customers. The OER plays a crucial role in ensuring that orders are entered promptly and accurately into ASC's systems, facilitating smooth order fulfillment and customer satisfaction.

We are holding a Job Fair on Tuesday November 18th and Wednesday November 19th from 9am - 5pm each day. Please join us by signing up for an interview on Indeed.

How You Will Help

• Respond promptly and professionally to customer inquiries via phone, email, and live chat with a drive toward first-contact resolution.
• Assist customers with product and service-related questions, technical issues, and account management.
• Resolve customer complaints and concerns with patience, empathy, and efficiency. Process RMA's, credits, and debits in the company portal / CRM.
• Collaborate cross-functionally to address customer needs and escalate complex issues when necessary.
• Process RFQ's from customers and outside sales with great accuracy, efficiency, and timeliness in the company's ERP platform
• Identify opportunities for process improvements to enhance the overall customer experience.
• Stay up to date on product / service offerings policies, and procedures.
• Accurately document customer interactions and transactions in ASC's CRM system.
• Build credibility and trust with assigned customer base while influencing buying decisions and customer-focused solutions.
• Monitor KPI's in the PowerBi Dashboards to ensure best-in-class service.
• Other duties as assigned.

What You Will You Bring :

Bachelor's degree or equivalent work experience in a B2B Customer Service role.

Excellent communication skills (verbal and written) with ability to handle conflict resolution.

Strong problem-solving abilities with a customer-focused mindset.

Ability to remain calm and composed under pressure.

Proficiency working in a ERP. CRM experience is a plus.

Flexibility to work in a fast-paced environment and adapt to changing priorities.