Desktop Support EngineerIT TechPros, Inc. • Escondido, CA, US
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Desktop Support Engineer
IT TechPros, Inc. • Escondido, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Strong written and verbal communication skills Detail-oriented with the ability to prioritize tasks efficiently Reliable, accountable, and respectful to both team and clients Exceptional customer service and client-facing demeanor Demonstrates professionalism in communication, punctuality, and overall conduct while representing IT TechPros to clients. Health and dental benefits to keep you and your family covered Generous vacation time that increases with your tenure, allowing you to unplug and recharge Competitive pay based on experience, plus a performance-based year-end bonus Company laptop and phone stipend to stay equipped and connected Ongoing training and certification support to help you grow your skills A collaborative, growth-oriented culture that values your ideas and promotes from within Real-world experience with a top MSP and opportunities to advance your career Team lunches and seasonal events in some of San Diegos best spots
Job Description
Job Description
Salary : $20-$26 / hr
About Us
Were a growing MSP in San Diego that believes great IT starts with great people. Our team supports local businesses with technology that keeps them productive, secure, and confident every day. We invest in our employees with hands-on experience, ongoing training, and real opportunities to advance. Youll work alongside supportive colleagues and build lasting relationships with the clients you help. At IT TechPros, your ideas matter, your growth is a priority, and your work has a visible impact.
Role Overview
As Desktop Support at IT TechPros, youll provide hands-on support to keep client IT systems running smoothly. This role is similar to Help Desk but includes more direct client interaction, weekly on-site visits, and oversight of projects. Youll also address deeper technical issues that require physically interacting with devices or exploring system configurations. Working collaboratively with the team, youll build strong client relationships and help ensure a positive experience for every client.
Key Responsibilities :
- Conduct on-site visits to clients, ensuring IT projects and systems are progressing efficiently.
- Respond to service requests (email, phone, remote tools, or on-site) for desktops, laptops, printers, scanners, and other peripherals.
- Troubleshoot hardware, software, and operatingsystem issues (Windows, Office / Microsoft365, standard productivity software) and resolve or escalate as needed.
- Set up and configure new user workstations; perform user onboarding / offboarding (account setup, permissions, required software).
- Maintain accurate, up-to-date documentation of support tickets, solutions, and user environments.
- Communicate clearly with clients breaking down technical concepts, offering user guidance and support.
Interpersonal Skills
What We Offer
Tier 2 / Desktop Support handles more advanced troubleshooting, software / hardware issues, and escalated tickets. Candidates without prior Desktop or relevant IT support experience should not apply.
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Desktop Support • Escondido, CA, US
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