Operations Implementation Specialist

Operations Implementation Specialist

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach includes our own insurance carrier, insurance brands, and partner brands.

Independence Pet Group (IPG), a subsidiary of IPH, is one of North America's largest pet insurance and services organizations. Our impressive family of brands (Figo, Felix, ASPCA Pet Health Insurance, Pets Plus Us, and AKC Pet Insurance) supports insurance for more than 1,000,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry.

Job Summary : IPG is seeking an Operations Implementation Specialist to support the successful implementation of products and ensure compliance with regulatory requirements across internal and external partners. This role is key in maintaining operational excellence and documentation for product launches, policy forms, procedures, and best practices.

Job Location : Remote

Key Responsibilities :

Core Responsibilities :

• Manage and create required forms for use by third-party administrators (e.g., applications, policy documents, etc.)
• Develop and maintain standard operating procedures, fulfillment guidelines, and documentation of best practices
• Create and manage documentation for operational procedures used by external administrators
• Support data collection and submission for state regulatory reporting and compliance requests
• Assist with user acceptance testing (UAT) as needed
• Perform other duties and responsibilities as assigned

Required Experience :

Education & Relevant Skills :

Additional Details :

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following :