Customer Experience Architect

A company is looking for a Customer Experience Architect, DACH.

Key Responsibilities

Build and maintain strategic relationships with key customers to enhance their technical and operational health

Provide a single point of accountability for assigned customer portfolios, facilitating regular communication and support

Analyze customer data to identify opportunities for improvement and provide feedback to the product team

Required Qualifications

Strong understanding of software development, databases, and APIs

Experience in project management and managing multiple customer accounts

Experience in conducting training sessions and creating educational materials for customers

Fluency in German and English, both spoken and written

Proven ability to build and maintain strong customer relationships