Network Performance Manager

Network Performance Manager

Salary Range: $100,000 - $114,000

Knowledge and Skills

• Proven ability to adapt to new technologies and tools that create efficiency and accelerate change
• Excellent written, verbal, and presentational skills
• Proven problem-solving and root cause analysis ability
• Management experience, and the confidence to lead a team of two analysts
• Ability to communicate difficult concepts clearly

Experience

• Undergraduate degree, science or engineering degree preferred.
• Demonstrated record of achieving tangible improvements in business performance.
• Previous experience working with large, imperfect databases
• Strong analytical and Excel skills, with experience using data to create graphics that drive actions.
• Record of being able to learn technical systems and tools quickly.
• Detailed understanding of performance improvement processes.
• Competency using SQL and/or PowerBI preferred.

General Management

• Project management experience.
• Good ability to prioritize and time manage to tight deadlines.
• Ability to build trust in relationships.

Other Requirements

• Must fully apply oneself to all requirements of the position.
• Must pass pre-employment drug and alcohol screen and random testing.
• Must meet safety requirements and place safety first in doing the work.
• Must meet environment protection requirements.

Key Accountabilities

• Identify and project manage specific, prioritized improvement projects against the most important areas for performance improvement.
• Lead the recurring Network Performance Review governance cycle to ensure that the business is always focused on the top performance issues.
• In conjunction with the Director of Performance & Operational Improvement, set a clear roadmap for how the business will improve operational performance on a one-year time horizon.
• Conduct and act upon impact assessments to quantify risks to performance.
• Conduct analysis to identify financial benefits of performance improvements and, based on the results, develop and present business cases as required.
• Lead initiatives with other areas of the business to cross-functionally improve the passenger experience.
• Collaborate with and support the other members of the Service Delivery team as required.
• Carry out other duties as assigned.
• Function as the subject matter expert for performance data in the business.
• In conjunction with the Director of Performance & Operational Improvement, set a vision for data infrastructure improvement and collaborate with Digital Solutions to make the vision a reality.
• Spearhead the development of new user-friendly reports and data analysis tools that will revolutionize the way the business views performance data.
• Equip other departments to make sure they have the data they need to succeed in improving operational excellence.
• Lead collaborative efforts with the rest of the business to establish robust data entry processes and maintain excellent data quality.
• Ensure all work coming out of the performance team is of high quality.
• Develop team members to build a high-performing team.
• Provide regular updates to the Director of Performance & Operational Improvement and to other senior leadership on progress against key actions and projects.
• Ensure the team is prioritizing work to deliver rapid action on most important issues.

Additional Statements

Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.

Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.

Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.

EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

ADA Reasonable Accommodation: Keolis CS is committed to the full inclusion of all qualified individuals. As part of this commitment, Keolis CS will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process please contact Elizabeth Weber, Director Diversity, Inclusion, Title VI & ADA at elizabeth.weber@keoliscs.com or 617-352-0799.

Disclaimer and closing statement

The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.