Talent Community - Information Technology Service Desk - The Heritage Group 2026

About The Heritage Group

The Heritage Group is a fourth-generation, family-owned business focused on construction and materials, environmental services and specialty chemicals. Over the last 90+ years, the Heritage portfolio has grown to include more than 50 companies that employ more than 6,000 people. What unites this diverse group of businesses and individuals is our commitment to create a safer, more enriching, and sustainable world by harnessing the power of family.

Are you an IT ServiceDesk professional looking for your next opportunity? As The Heritage Group continues to grow, we routinely have new openings on the ServiceDesk team. Apply now to join our talent community!

Why Join Our Talent Community?

• Stay Connected: Be amongst the first to know about new job openings.
  
• Networking: Connect with our team and other IT professionals.
  
• Career Growth: Explore potential career paths within The Heritage Group and it's companies.
  

What We Look For:

• Excellent verbal and written communication skills with a customer focus
  
• Strong problem-solving skills and technical knowledge within M365 applications and remote support
  
• At least 2+ years of work experience in a ServiceDesk or similar environment
  

About our ServiceDesk:

The Heritage Group IT ServiceDesk provides enterprise-level assistance to our end users on-site and remotely. Our Analyst and Specialist roles are the main point of contact for IT queries, and functions of this team include but are not limited to troubleshooting hardware and software related concerns, phone support, access requests and printer issues. Our ServiceDesk team provides top-notch customer service, and we have a strong focus on appropriately communicating and following-up with impacted users.

About THG:

The Heritage Group is a fourth-generation, family-owned business focused on construction and materials, environmental services and specialty chemicals. Over the last 90+ years, the Heritage portfolio has grown to include more than 50 companies that employ more than 6,000 people. What unites this diverse group of businesses and individuals is our commitment to create a safer, more enriching, and sustainable world by harnessing the power of family.

Location:

**These roles are hybrid, based in Indianapolis, IN. Qualified candidates must currently reside in the Indianapolis, IN area.**

Below outlines the IT ServiceDesk Analyst role's responsibilities and specific qualifications:

IT ServiceDesk Analyst

Essential Functions

• Supports end users via phone and remote support tools.
  
• Supports Microsoft O365 application issues.
  
• Supports Microsoft Windows 10 on HP Desktops / Laptops.
  
• Documents all work done through ServiceNow Ticketing platform.
  
• Supports wireless connectivity for laptops and mobile devices.
  
• Remote support using Bomgar Remote Desktop.
  
• Support remote connectivity via Cisco VPN client software.
  
• Effectively manages time to make sure calls are responded to in timely manner.
  
• Escalates calls to appropriate next tier support groups when necessary.
  
• Attention to detail in all aspects of handling customer calls.
  
• Participates in rotational after-hours support.
  
• Image computers and prepares them for the end user deployment as needed.
  

Education Qualifications

• Required High School or Equivalent
  

Experience Qualifications

• Required 2+ years of experience in IT support
  

Skills and Abilities

• Knowledge of ServiceNow a plus
  
• Knowledge of Bomgar Remote Support a plus
  
• Excellent verbal and written communication skills
  
• Proven troubleshooting skills for both computer hardware and software
  
• Ability to work in a self-sufficient and independent manner
  
• Ability to handle multiple assignments including daily tasks and projects
  

Licenses and Certifications

• CompTIA certifications upon hire preferred
  
• Microsoft Certifications upon hire preferred
  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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