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Print & Mail Services Associate
Print & Mail Services AssociateRicoh • San Francisco, California, United States
Print & Mail Services Associate

Print & Mail Services Associate

Ricoh • San Francisco, California, United States
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Join our legal office environment as a Print & Mail Services Associate, where you will oversee the day-to-day operations of a specialized 1-to-3-person site, fostering employee growth and providing unparalleled customer service. Reporting directly to our Account Manager, you will play a pivotal role in employee developmental support and assist in navigating employee relations matters with warmth and professionalism.

Roles and Responsibilities :

  • Lead the strategic direction of the site, aligning operations with organizational goals and driving initiatives to enhance efficiency and effectiveness.
  • Cultivate a high-performing and engaged team through coaching, mentoring, and providing developmental support, fostering a culture of continuous learning and growth.
  • Serve as the primary point of contact for client interactions, building and maintaining strong relationships while ensuring client satisfaction and retention.
  • Oversee day-to-day operations, ensuring adherence to quality standards, compliance with legal regulations, and efficient utilization of resources.
  • Utilize data-driven insights to identify trends, anticipate client needs, and make informed decisions to drive continuous improvement and innovation.
  • Address and resolve issues and conflicts promptly and effectively, demonstrating diplomacy, tact, and professionalism in managing challenging situations.
  • Drive a culture of continuous improvement by identifying opportunities for optimization, implementing best practices, and leading change initiatives to enhance service delivery and performance.

Qualifications (Must Have) :

  • High school diploma or GED.
  • Minimum of 2 years' experience in the legal industry.
  • Strong interpersonal and customer service skills, with the ability to communicate effectively with diverse stakeholders.
  • Excellent organizational skills and the ability to lead and train employees effectively.

    • Qualifications (Nice to Have) :

  • Experience in delivering classroom or informal training sessions.
  • Proficient in software (such as Word, Excel, PowerPoint, Adobe, and legal software).
  • Familiarity with different types of law and legal departments.
  • Proficiency in operating advanced machinery for complex jobs.

    • About Ricoh : Mission and Vision

    At Ricoh, we empower individuals to find Fulfillment Through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future.

    We're empowering digital workplaces, connecting people to information fast and conveniently - and improving communication, efficiency and creativity.

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