CSR

Job Title : Customer Service Agent

Job Location : Augusta, GA 30907 (onsite)

Must have call center experience and kindly avoid resumes with short term roles unless it is a contract / seasonal role.

Job description -

• Promote and retain products and services.
• Experience in customer retention or sales and call center operations.
• Prior experience in a call center environment is required.
• Deliver excellent customer service over the phone.
• Negotiate and process save / service order requests from customers.
• Interact with customers patiently, tactfully, and efficiently.
• Clearly explain applicable fees and adjustments to customers.
• Offer product and service options tailored to customer needs.
• Demonstrate active listening skills.
• Follow structured call flows to enhance the customer experience.