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Field Performance Specialist (Midwest Region of the U.S.)
Field Performance Specialist (Midwest Region of the U.S.)Symbiotic Services • Detroit, MI, US
Field Performance Specialist (Midwest Region of the U.S.)

Field Performance Specialist (Midwest Region of the U.S.)

Symbiotic Services • Detroit, MI, US
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Field Performance Specialist Midwest Region

This is a remote position.

Symbiotic Services is currently seeking a Field Performance Specialist to support and drive operational excellence for field teams across the Midwest. This position plays a critical role in managing and motivating General Agents and their staff to achieve key performance targets and operational goals.

Key Responsibilities :

  • Oversee and manage activities across assigned field agencies to support achievement of core business metrics : Production, Manpower, Applications, and IARs.
  • Provide consistent guidance and motivation to General Agents, Assistant General Agents, Field Agents, and administrative staff.
  • Regularly visit agencies in person to assess performance, offer support, and ensure operational alignment.
  • Collaborate with regional leadership to implement field development strategies and resolve operational challenges.

Qualifications :

  • Solid understanding of insurance operations and practices.
  • Strong communication and customer service orientation.
  • Proven leadership and management capabilities.
  • High attention to detail with effective time management and prioritization skills.
  • Experience in handling client or operational complaints and resolution.
  • Strong organizational skills and ability to multitask effectively.

    • Education & Experience :

  • Bachelor's degree in a related field.
  • Minimum 8 years of relevant experience in life insurance administration.
  • Professional insurance certifications (e.g., FIC, FLMI, CLU) preferred.

    • Additional Details :

  • Must be authorized to work in the U.S.
  • This position is not eligible for visa sponsorship.
  • Travel is required within the designated region.

    • Benefits Overview :

  • Paid Time Off : 13 holidays annually, plus vacation and sick leave.
  • Professional Development : Tuition reimbursement and support for certifications.
  • Retirement : 401(k) with matching contributions and company-funded retirement plans.
  • Health & Wellness : Medical, dental, vision, disability, and life insurance; paid parental leave; health club membership reimbursement; Employee Assistance Program.
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    Field Midwest Region • Detroit, MI, US

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