Auto Uptime Advocate

A company is looking for an Auto Uptime Advocate.

Key Responsibilities

Interact with internal client departments and dealerships via telephone, email, and case management software

Manage cases and track interactions required for specific repairs to reduce downtime

Provide timely solutions through various communication methods while maintaining a positive attitude

Required Qualifications

High school diploma or equivalent with 8+ years of technical truck / automotive and direct customer service experience, or an associate degree with 6+ years, or a bachelor's degree with 4+ years

Familiarity with various work processes and activities through job-related training and experience

Ability to work shifts during specified hours of operation

Reliable internet setup with a wired connection; wireless and satellite connections are not supported

Must be a Michigan resident and have a distraction-free work environment