Revenue Operations - AMER Business Partner Lead

• 10+ years of experience, with 5+ leading Revenue or Sales Operations in a high-growth SaaS environment.
• Deep expertise in pipeline generation strategy, territory strategy, forecasting, quota management, sales analytics, and GTM performance tracking.
• Fluency in GTM SaaS financials; comfortable building models and dashboards that guide strategic decision-making.
• Hands-on experience with CRM and GTM systems (Salesforce, Gainsight, Clari, Gong, Excel, etc.)
• Strong communication and influencing skills, with a track record of presenting to executive leadership.
• Highly collaborative, with the ability to lead through influence and align stakeholders across diverse teams.
• It’s a nice bonus if you’re comfortable using SQL to query Salesforce data in Redshift. It’s not required, but it will help you move faster and make more data-informed decisions.

• Partner closely with the Managing Director of the Americas and GTM leadership team to own and lead all Revenue Operations for the Americas region with a high degree of autonomy, while staying tightly aligned with Global RevOps on standards, tooling, and priorities
• Functioning as a chief-of-staff–style partner, helping translate regional goals into executable plans, pressure-testing assumptions, and driving follow-through — rather than acting as a reactive analyst or data fetcher.
• Drive strategy, execution, and performance aimed at improving Productivity per Rep (PPR) in Sales and Customer Success.
• Owning annual and quarterly regional planning, including capacity, coverage, targets, pacing, and scenario modeling, within global guardrails and in close collaboration with Finance, Sales, Marketing, and CS.
• Build and evolve forecasting models and performance frameworks that support data-driven decision-making and proactive GTM planning.
• Drive cadenced revenue reporting (monthly business reviews, quarterly business reviews, forecasting, pipeline analysis).
• Serve as the trusted advisor to Sales and CS leaders, providing insights on quota attainment, team performance, pipeline health, and customer success metrics.
• Define and implement scalable processes for sales and success across reporting, territory management and customer lifecycle
• Identify and resolve gaps in reporting, data quality, and operational workflows.
• Collaborate cross-functionally with global teams in Sales Ops, Finance, HR, Product, and Marketing to align Americas GTM strategy with global goals.
• Lead or support high-impact, cross-functional strategic projects and initiatives.
• Lead the local Deal Desk to accelerate deal velocity for complex deals, provide a clear qualification process for RFPs, and ensure compliance to the commercial process for large deals

• Equity with high growth potential and a competitive salary
• 401k
• Generous Medical Insurance plans
• Wellbeing initiatives such as subsidized fitness programs, EAP services
• Paid Parental Leave
• Access to professional and personal training and development opportunities
• Hackathons, Workshops, Lunch & Learns
• We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies
• Quarterly celebrations and team events

• EAP services and generous parental leave policy
• Quarterly celebrations and team events, including the annual Shiplt! global offsite
• Table tennis, board games, gym sessions, book club

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.