Shift Supervisor

Overview of Position :

Sh ift Supervisor is responsible for overseeing the entire shift and ensuring that all operation run smoothly &

efficiently in a Retail, Retail with Routes and Heritage store.

Principal Duties and Responsibilities :

• Overseeing the proper performance of all store activities
• Training employees and ensuring that employees are working efficiently and effectively
• Maintaining adequate staff in retail and production positions
• Performing retail tasks as needed
• Performing production tasks as needed, if applicable to store type
• Ensuring customers are being cared for properly
• Ensure Production Specialists understand production schedule for the day, if applicable to store type
• Accessing the store’s safe and getting change as necessary
• Ensure Krispy Kreme security & cash handling standards and procedures are met and enforced
• Locking doors and closing at night
• Conduct store tours
• Knowledgeable of Krispy Kreme history, product & current promotions
• Model exceptional customer service skills for employees
• Promote customer service oriented atmosphere in store
• Fill customer orders accurately and quickly, including products, condiments, and change
• Handle difficult customer situations professionally
• Maintain a pleasant and courteous demeanor
• Exhibit suggested selling behaviors such as : second dozens, up-selling other products, and up-selling in sizes
• Knowledge and ability to execute all store functions
• Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures
• Manager’s food safety certification
• Other duties as assigned

Equipment Operat io n

Processing Specialist Workbook

Sa fety and S a n ita t io n

Related S ki ll s

L ead er ship

Essential skills and Experience :

Nonessential skills and Experience :

Physical Demands and work environment :

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity

Physical Req u i re me n t s

V isua l Acuity Requirements

W orking Co nd i ti ons :

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