Client Retention Supervisor

Job Description

Job Description

Lead with Impact as a Client Retention Supervisor – Fuel Department

Location : In-Office – England Logistics, Inc.

Department : ECS Fuel

At England Logistics, our business is logistics, but our passion is people. As one of North America’s fastest-growing logistics companies, we’re committed to building strong relationships and delivering exceptional service. Now, we’re looking for a dynamic leader to join our Fuel Operations team and make a lasting impact.

Are you a natural coach and motivator with a knack for building high-performing teams? Do you thrive in a fast-paced environment where collaboration and problem-solving are key? If so, this is your opportunity to lead a team that drives retention, growth, and carrier loyalty in one of our most critical business segments.

Why Join Us?

• Competitive Pay : $55K base salary + $2K bonus potential per period!
• Benefits That Care : Full medical, dental, vision, and 401k benefits.
• Work-Life Balance : Paid vacation, holidays, and sick days.
• Career Growth : Leadership development and promotion opportunities.
• Recognition & Fun : Team-building activities, awards, and celebrations.

What You’ll Be Doing

As the Client Retention Supervisor , you’ll lead and develop a team of Customer Relationship Managers (CRMs) focused on retaining and growing fuel volume and margin from carriers fueling with England Carrier Services for 6+ months. The responsibilities will include :

What You Bring to the Table

Bonus Points For :

Skills for Success

Impact of the Role

Your leadership will protect and grow ECS’s fuel business by fostering strong carrier relationships, driving team performance, and promoting collaboration across departments. With the Fuel Department expected to grow substantially in 2026, you will play a key role in hiring and scaling the team at an accelerated pace. This is a hands-on leadership role where you will step away from the computer to coach, spend time with CRMs, understand their habits, and create strategies that build stickiness in the business. Your ability to lead with impact will make a measurable difference and help shape the future of our Fuel Operations team.

Ready to Lead? Apply now and submit your resume. Let’s explore how you can grow with England Logistics!

Equal Employment Opportunity

We use the criteria of merit, qualifications, and abilities to determine hiring decisions and promotions within the organization. England Logistics does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual preference, genetic information, or any other segmenting factor protected by law.