Cafe Lead

Job Description

Job Description

Your Opportunity at ARC’TERYX :

As a key member of the store leadership team, you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides and facilitating the guest experience. You are a part of every area of the retail store including experience, product, community, operations and people, and are inspired to seek out ways to evolve our practices.

You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same.

You are passionate about committing to bold objectives both personally and professionally, and work closely with the Store Manager and Assistant Store Manager in providing coaching on people experience, guest experience, and business needs. You take the initiative, have strong assessment skills, and seek out and offer relevant feedback as you celebrate achievements within the store. You recognize that we create a better world, together.

As an Arc’teryx Cafe Lead, here’s what you’d be doing :

• Running the overall café-retail experience including supporting with inventory management, communicating with vendors and the Cafe Manager to ensure smooth operations, training of baristas, high-quality drink execution, customer service, cash handling, and cafe maintenance
• Leading, training, and inspiring team members to provide an exceptional customer experience
• Delivering authentic customer service, overseeing training in drink and food standards, and providing guidance on point-of-sale operations
• Ensuring operational efficiency while maintaining a welcoming environment at the cafe
• Executing and supporting with staff development programs for new hires
• Elevating the cafe's financial performance by driving sales growth through meticulous food and drink preparation and the delivery of exceptional customer service
• Ensuring that the cafe and equipment are maintained to allow for a clean and safe environment
• Placing orders with vendors according to guidelines
• Managing positive relationships with vendors
• Communicating regularly with Cafe Manager and Store Director regarding sales, staffing, employee performance, and overall operational efficiency
• Maintaining excellent food quality and customer service
• Creating a positive and encouraging environment for team members

Are you our next Cafe Lead?

Expectations :

Availability Requirements :

A reasonable estimate of the pay range is USD$28.10 - USD$32.20 at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education and / or training.

Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer.

Details :

Compensation : Hourly

#LI-Onsite

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better

Disruptive evolution. In pursuit of better. Always.

Commit. We set bold objectives and see them through.