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VP of Product - Member Experience
VP of Product - Member ExperienceValenz • Phoenix, AZ, US
VP of Product - Member Experience

VP of Product - Member Experience

Valenz • Phoenix, AZ, US
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Vālenz ® Health is the platform to simplify healthcare – the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience.

The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system.

With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey – from care navigation and management to payment integrity, plan performance and provider verification.

With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible.   About This Opportunity :

  • As the VP of Product – Member Experience, you will lead the strategic vision, roadmap, and execution of all products and solutions that improve and enhance the Member Experience.
  • You’ll guide a cross-functional team focused on innovation, product-market fit, and continuous value delivery for patients, providers, and payers.
  • You will collaborate closely with executive leadership, engineering, sales, marketing, and operations to scale our healthcare products in alignment with company goals and market needs.

Things You’ll Do Here :

  • Define and execute the long-term product strategy aligned with company goals and emerging healthcare industry trends.
  • Lead, mentor, and develop the product management organization across the Member Experience product family.
  • Drive innovation that enhances differentiation, operational efficiency, and member / patient engagement.
  • Oversee the full product lifecycle, including market analysis, business case development, roadmap prioritization, launch, and post-market optimization.
  • Ensure compliance with healthcare regulations (HIPAA, FDA, CMS, interoperability standards).
  • Collaborate with customers and stakeholders to validate product investments, commercial viability, and value.
  • Partner with health systems, payers, providers, and patient-facing stakeholders to understand evolving needs and new opportunities.
  • Monitor competitive landscape and market dynamics to inform product decisions.
  • Partner closely with engineering, UI / UX, and operations to deliver high-quality, scalable solutions.
  • Work with marketing, sales, and customer success to ensure strong go-to-market execution and adoption.
  • Develop business cases, pricing strategies, and ROI analyses.
  • Manage product P&L performance and optimize resource allocation.
  • Perform other duties as assigned.
  • Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.

    • What You’ll Bring to the Team :

  • Bachelor’s degree in Business, Healthcare Administration, or related field, or a combination of education and experience 12+ years of product management experience 5+ years of recent senior product leadership Proven experience leading healthcare technology or digital health products (EHRs, telehealth, analytics, population health, revenue cycle) Deep understanding of provider, payer, and patient workflows; regulatory frameworks; and interoperability standards (HL7, FHIR, etc.) Strong strategic thinking, communication, and leadership capabilities.

    • A plus if you have :

  • MBA or advanced healthcare degree Where You’ll Work : This is a fully remote position, and we’ll provide all the necessary equipment!

    • Work Environment :

  • You’ll need a quiet workspace that is free from distractions.

    • Technology :

  • Reliable internet connection—if you can use streaming services, you’re good to go!

    • Security :

  • Adherence to company security protocols, including the use of VPNs, secure passwords, and company-approved devices / software.

    • Location :

  • You must be US based, in a location where you can work effectively and comply with company policies such as HIPAA.   Why You'll Love Working Here Valenz is proud to be recognized by Inc. 5000 as one of America’s fastest-growing private companies.
  • Our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare .
  • With this commitment, you’ll find an engaged culture – one that stands strong, vigorous, and healthy in all we do.   Benefits Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card.

    • Spending account options :

  • HSA, FSA, and DCFSA 401K with company match and immediate vesting Flexible working environment Generous Paid Time Off to include vacation, sick leave, and paid holidays Employee Assistance Program that includes professional counseling, referrals, and additional services Paid maternity and paternity leave Pet insurance Employee discounts on phone plans, car rentals and computers Community giveback opportunities, including paid time off for philanthropic endeavors At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products.
  • Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment.
  • All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
  • We will not tolerate discrimination or harassment based on any of these characteristics.
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