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Program Manager
Program ManagerThe Fountain Group • Plano, TX
Program Manager

Program Manager

The Fountain Group • Plano, TX
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Pay : 75-80 / hr

Duration : 6 month initially - likely to extend

Location : Hybrid in Santa Clara, CA

Job Description :

  • Align Customer Success(CS) programs, projects and operational activities with strategic objectives of the GCS organization.
  • Partner with other stakeholders such as various Customer Success, Professional Services, Support, to implement prioritized projects and measure success against stated objectives.
  • Establish and Maintain CS processes and procedures to ensure alignment with GCS Org.
  • Prepares presentations and status reports for internal management and cross functional leaders as required.
  • Assists with implementation of various CS initiatives and other reporting duties as assigned.
  • Develop and maintain dashboards and reporting using Gainsight, Google Sheets, SFDC, Support Portal, Support cases, Tableau, and other analytic tools for executive level, mid-managers, and individual contributors to drive insights and decision-making.

Qualifications :

  • Proven experience in a highly demanding Project and Program Management environment.
  • Experience in using Salesforce, Gainsight, Tableau, Google Sheets, and other related analytic tools.
  • Experience in the Customer Success organization environment is a highly preferred.
  • Experience in the cybersecurity / Tech company industries is a plus.
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    Program Manager • Plano, TX

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