Community Engagement Manager

Community Engagement Manager

at Zócalo Health

Remote in Los Angeles, California with extensive regional travel

Must Reside in California

Compensation: $90,000 - $110,000 per year

About Us

Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. We are developing a new approach to care that is designed around our very own shared and lived experiences and brings care to our gente. Founded in 2021 on the idea that our communities deserve more than just safety nets, we are backed by leading healthcare and social impact investors in the country to bring our vision to life.

Our mission is to improve the lives of our communities—communities that have dealt with generations of poor experiences. These experiences include waiting hours in waiting rooms, spending mere minutes with doctors who don't speak their language, and depending on their youngest kids to help them navigate our complex healthcare system. At Zócalo Health, we meet our members where they are, bringing care into their homes and neighborhoods through our team of community-based care providers and virtual care offerings.

We partner with community-based organizations, local healthcare providers, and health plans that recognize the value of culturally aligned care, which are not limited to brief interactions in an exam room. Together, we are building a new experience that revolves around the use of modern technology, culturally competent primary care, behavioral health, and social services to provide a radically better experience of care for every member, their family, and the communities we serve.

We are committed to expanding our reach to serve more members and their communities. We are looking for passionate individuals who share our belief that healthcare should be accessible, personalized, and rooted in the community. Join us in our mission to ensure that no one has to navigate the complexities of the healthcare system alone and that everyone receives the local, culturally competent care they deserve.

Role Description

The Community Engagement Manager will lead a team of Community Engagement Specialists to connect directly with individuals in the community and drive patient acquisition. This role is responsible for overseeing local outreach efforts, including events, door-to-door engagement, and neighborhood canvassing, with the goal of enrolling eligible individuals into our care programs. The ideal candidate is both a strategic planner and a hands-on leader who thrives in dynamic environments and is passionate about serving high-need communities.

This is a newly created role at Zócalo Health. The ideal candidate is excited by the opportunity to build from the ground up. You must be comfortable operating in ambiguity, creating structure where none exists, and iterating rapidly as we grow. We are looking for a self-starter who can implement new processes, help define best practices, and scale our approach in a fast-moving, mission-driven environment.

This position will report to the Regional General Manager.

The Community Engagement Manager will contribute in the following ways:

• Set, track and meet weekly, monthly, and quarterly patient acquisition goals; drive accountability through regular performance reviews and data-driven coaching.
• Lead, coach, and manage a team of Community Engagement Specialists responsible for outreach and patient acquisition.
• Design and execute an outreach plan tailored to the community, including events, pop-ups, neighborhood canvassing, and grassroots engagement.
• Oversee field operations, ensuring staff are equipped, safe, and prepared to represent the organization.
• Collaborate with internal teams to ensure smooth handoff from engagement to intake and care delivery.
• Monitor performance metrics and adjust outreach strategies to meet acquisition goals.
• Represent the organization at community events and meetings as needed.
• Track and report on outreach activities, conversion rates, and outcomes using internal systems.
• Stay informed on local trends, barriers to care, and community dynamics to shape engagement strategy.
• Participate in regional operating committee meetings as a key stakeholder.

Qualifications

• 5+ years of experience in community outreach, organizing, or direct service, preferably in healthcare or public health.
• 2+ years of experience managing teams.
• Demonstrated comfort working in performance-driven environments with quotas and regular reporting expectations.
• Deep knowledge of and connection to the local community.
• Strong leadership, coaching, and problem-solving skills.
• Excellent interpersonal and communication abilities.
• Flexible and adaptive in fast-paced environments.
• Bilingual English-Spanish required.

What you can expect from Zócalo Health

• Equity compensation package
• Comprehensive benefits including medical, dental, and vision
• 401k
• Flexible PTO policy - take the time you need to recharge
• $1,000 home office stipend
• We provide the equipment needed for this role.
• Opportunity for rapid career progression with plenty of room for personal growth.

You must be authorized to work in the United States. Remote Work can be done from anywhere in the U.S.

At Zócalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Those seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.