Network Operations Lead

Description

We are a global leader in food & beverage ingredients. Pioneers at heart, we operate at the forefront of consumer trends to provide food & beverage manufacturers with products and ingredients that will delight their consumers. Making a positive impact on people and planet is all part of the delight. With a deep-rooted presence in the countries where our ingredients are grown, we are closer to farmers, enabling better quality, and more reliable, traceable and transparent supply. Supplying products and ingredients at scale is just the start. We add value through our unique, complementary portfolio of natural, delicious and nutritious products. With our fresh thinking, we help our customers unleash the sensory and functional attributes of cocoa, coffee, dairy, nuts and spices so they can create naturally good food & beverage products that meet consumer expectations. And whoever we’re with, whatever we’re doing, we always make it real.

Position Summary
Reporting to the Senior Director of Information Technology (IT), the Network Operations Lead will provide guidance on infrastructure solutions, architectures, and support for business processes; work closely with other IT Teams in assessing, planning, and implementing infrastructure solutions and ensure the IT infrastructure is available and secure.
The ideal candidate should possess strong communication, IT Technical, planning, process improvement, and strategic decision-making skills. A proven ability to work creatively and analytically in a problem-solving environment will be required for success in this position.

Position Responsibilities

• Providing guidance on infrastructure solutions, architecture, and support for business processes
• Managing daily operations of core infrastructure and platforms including, but not limited to, data and voice networks, firewalls, Zscaler etc.
• Working closely with the IT Security department to manage network vulnerabilities, software updates and patches.
• Participating in and leading IT projects, and where applicable, ensure these are delivered within scope, budget, and adhere to company governance processes.
• Maintaining and developing standards, technical documentation for the network infrastructure and for complex technical solutions.
• Work with managed service providers to provide day-to-day operational support and continuous improvement
• Work to increase user satisfaction by monitoring critical IT systems and ensuring timely response and fix times.
• Provide leadership and act as an escalation point for the regional IT infrastructure services
• Work with regional business and IT teams to understand business requirements, identify gaps and help drive solution improvements
• Proactively researching new and more efficient technology and vendors in the pursuit of stability and reduction of expenses.
• Work with IT Leadership in the budgeting process. Managing expenses and projects within approved budget guidelines.
• Ensure IT systems including servers, routers, firewalls, and switches, are patched in a timely manner.
• Facilitating routine meetings to discuss strategic goals and progress; and
• Communication between the IT teams and across departments to ensure success

Position Requirements

• Bachelor's degree in Computer Science or Business Administration, or relevant educational or professional experience.
• 10+ years of experience as a manager with 4 of those years in a large, diverse global enterprise with a proven track record of leadership in Information Technology.
• Demonstrate strong proficiency in implementing and supporting IT networks and IT solutions in fast-paced food processing environments.
• Experience working with cloud services like Azure, AWS etc. to implement network services and perform integrations
• Strong knowledge of TCP/IP and Ethernet networks (e.g. VLANs, VPN, VoIP, LAN/WAN), and network devices such as switches, routers, and wireless access points
• Experience with DNS, DHCP, Terminal Services, File Servers, Print Management, Group Policy and network routing protocols.
• Experience with security technologies such as firewalls (Palo Alto, FortiGate etc.), intrusion detection and intrusion prevention systems.
• Experience implementing and supporting SASE solutions like Zscaler ZIA, ZPA and NGFW
• Experience working with MPLS and SDWAN technologies, Site-to-Site and VPN technologies.
• Knowledge and experience implementing/supporting IT/OT separation solutions
• Knowledge of virtualization technologies, such as VMware and Nutanix
• Experience providing IT solutions in the manufacturing industry is highly preferred
• Excellent verbal and written communication skills, including presentation skills, are required. Excellent client-facing and internal communication skills are required.
• Proven ability to be adaptable, capable, self-motivated, and confident is required.
• Excellent resource planning and task scheduling skills are required.
• Ability and desire to travel, as required by the business

ofi provides employees with a comprehensive & competitive benefits package that is designed to support your career, health, and future. A Rewarding Career Awaits!

The pay for this role ranges from $105,000 - $145,000 annually and is based on the position responsibilities and geographic location. Actual pay within this range may be determined based on the candidate's experience, qualifications, and/or other determining factors.

Performance-based Bonuses: Discretionary bonus rewarding company performance as well as your contributions and impact, for eligible roles.
Comprehensive & Affordable Benefits: Coverage for you (and your eligible dependents) with plans designed for peace of mind and savings for the future.
A Culture of Well-being: Paid Volunteer time off, access to events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being for you and your family.
Family Support: Paid parental leave, Fertility benefits and lactation support, including milk shipping for traveling employees.

Additional Perks That Make a Difference:

• Vacation time from Day 1 – Your time off starts accruing immediately, growing with your tenure.
• Paid Sick Leave – Rest, recover, and return strong – with paid sick leave on ofi.
• Company Paid Holidays – ofi values work-life balance and the importance of celebrating life’s special moments.
• 401K Match on Day 1 – Invest in your future with our competitive retirement savings program.
• Career Growth & Learning – Join a company committed to developing talent, fostering innovation, and creating meaningful opportunities.

At ofi, we don’t just offer jobs—we provide careers built on impact, inclusion, and innovation. Come grow with us!

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

ofi provides equality of opportunity for all persons with respect to hiring without discrimination on the grounds of race, color, religion, national origin, sex, pregnancy, age, disability, veteran status, or sexual orientation. All employment will be decided on the basis of qualifications, merit and business need. If you need assistance or an accommodation due to a disability, you may contact us for support at: US-Talent.Acquisition@ofi.com

At ofi, we celebrate our diversity. Olam Americas Inc. is proud to be an equal opportunity workplace.